Operations Specialist

Palo Alto, CA
Flyer – Operations
Full-time
Operations Specialists make our operations run every day. This role is responsible for the full breadth of daily operations at any individual site to ensure business success. Using strong operational experience, this person will be instrumental in delivering daily value to our customers and communicating front-line feedback to help drive our products and business forward. As an Operations Specialist, you will be required to wear multiple hats, to perform all responsibilities related to our fleet operations and vehicle maintenance including operations planning, vehicle handling, customer service, and site maintenance. This role is perfect for general operators who want to be challenged to build their operational career in a highly dynamic position.

In this role, you will have a once-in-a-lifetime opportunity to directly influence the arc of commercialization of eVTOL vehicles. This role is based in Palo Alto, CA.

Within 3 months you will:

    • Accelerate your learning of the Flyer vehicle fleet: our operations standards/workflows, how we maintain the fleet, and how we interact with our stakeholders
    • Learn vehicle maintenance process through on-the-job and formal training
    • Be the face of Flyer for customers at our sites; greet your first customers
    • Fly the Flyer

Within 6 months you will:

    • Show mastery of Operations Specialist tasks to include customer training, operations procedures, and site reporting
    • Respond and adapt to modifications to operating procedures; we’re always learning and improving our systems
    • Exhibit mastery of providing operational feedback to HQ engineering and manufacturing teams

Within 12 months you will:

    • Support the launch of new sites as needed, locally, regionally and nationally
    • Help hire, train, and support staff at newly launched sites
    • Be an integral part of our test-and-learn operational culture, as we grow our business

Responsibilities:

    • Daily readiness of the Operations site & infrastructure, including: basic site improvement tasks, troubleshoot networking & electrical issues over the phone, cleaning site for customers, operating fork-lift to unload vehicles
    • Handling of the vehicles during operations, lifting and wheeling them between the launch point and the charging pad
    • Perform preventative maintenance inspections and daily pre-op inspections, complying with the written procedures & formal training
    • The continuous improvement of all standard operating procedures, ensuring the best practices are maintained across sites

Required:

    • High School Degree or equivalent
    • Valid First Aid/CPR Certification, and/or ability to obtain and maintain
    • A clear communicator and collaborator
    • Team player with a great attitude
    • Valid Driver’s License and acceptable driving record
    • Must be comfortable working in an outdoor environment, on a daily basis, where you may be exposed to rain, snow, and extreme heat or cold
    • Ability to frequently move Flyer vehicles and other equipment weighing up to 100 pounds, and over a distance of up to 100 yards
    • Able to travel domestically up to 40%

Desired:

    • Previous related operational experience; military experience a plus
    • Previous experience in high-growth operations or startup experience
    • Previous marine experience preferred