Sales Operations Specialist

Oakland, Ca /
Kiva Sales & Service – Sales /
Kiva Confections ( is the premier cannabis-infused edibles company in California, the largest cannabis market in the world. Kiva's line includes Kiva Chocolate Bars, Terra Bites, Petra Mints, and Camino Gummies. Our products are crafted from premium ingredients and skillfully combined with California cannabis. Since our beginning in 2010, our goal is to create confections that redefine what a cannabis confection ought to be. By applying art and science to ensure a deliciously consistent experience every time, we continue to deliver on that mission today.
We have aggressive growth plans as the legal market, and consumer adoption continues to expand. Key growth initiatives include bold platform innovation, best in class marketing, geographic expansion, strategic partnerships, and more. We are resourced for this explosive growth and looking for great people to help take us to the next level.

The Sales Operation Specialists' main responsibility is to develop existing accounts and close new qualified customers in California. This salesperson/sales ops must be extremely knowledgeable about our product line, represent honesty, integrity and professionalism, while providing exceptional customer service. You will work in partnership with Territory Managers, Regional Sales Managers and Director of Sales, Brand Management Team to identify new business opportunities and cultivate existing dispensary accounts. 

As Kiva's Sales Operations Specialist, you'll...

    • Develop and manage the Inside Sales territory with the goal of maximizing inside sales
    • Proactively manage and respond to a high volume of customers and businesses efficiently
    • Generate qualified leads by means of web research, active license search from the Bureau of Cannabis Control, etc.
    • Support all data entry and order entry into ERP
    • Monitor, respond to, and direct inbound traffic from orders inbox and phone line
    • Manage E-comm orders / accounts (Leaflink / Eaze / etc.)
    • Act as Point of Contact for Territory Managers on PTO
    • Manage and disseminate weekly menu
    • Become in-house expert at company ERP
    • Set up and onboard new accounts in ERP
    • Assess customer needs, answer questions, and assist with ordering process
    • Generate and develop pipeline, follow up as necessary
    • Assist the Territory Manager and Regional Sales Manager with account requests 
    • Provide sales reports to management 
    • Meet individual goals and collaborate with other sales reps to successfully meet team goals 

What we're looking for...

    • You love working in a team environment and are focused on driving results for the greater good
    • You are goal oriented and love to meet sales targets
    • You are interested in a meaningful job at a growing Cannabis company in Oakland where you’ll work on a variety of “deals” at once and will be appreciated daily for doing your job well
    • You like establishing new relationships with customers and are excited to support them in building their business
    • You’ve been called an overachiever
    • You have VERY strong communication skills- both verbal and through electronic communication 

What you'll need...

    • Associate or Bachelors’ degree strongly preferred
    • Minimum of 2 years sales experience 
    • Experience working in the cannabis industry preferred
    • Hyper-organized and detail-oriented, able to juggle many tasks at once
    • Experience providing excellent customer service
    • Proficiency using Microsoft office and/or Google Suite. Encompass experience a plus
    • Proven experience handling high volume incoming calls, emails, text messages
    • Proven experience handling high volume sales
    • Must display excellent communication skills both verbal and written
    • Experience working with well recognized brand name company strongly a plus
    • Experience running a territory of 50-200 accounts with managing a portfolio of lead industry brands ideal
Kiva Confections provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:

Category: Personal Identifiers
Examples: Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number

Business Purpose:
- To comply with state and federal law and regulations requiring; employers to maintain certain records;
- To evaluate your job application and candidacy for employment;
- To obtain and verify background check and references; and
- To communicate with you regarding your candidacy for employment.

Category: Pre-Hire Information
Examples: Job application, resume, background check results, job interview notes, and candidate evaluation records
Business Purpose: Same as above

Category: Employment History
Examples: Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations
Business Purpose: Same as above

Category: Education Information
Examples: Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained
Business Purpose: Same as above

If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.