Sales Operations Manager

Oakland, Ca /
Kiva Sales & Service – Sales /
Kiva Confections ( is the premier cannabis-infused edibles company in California, the largest cannabis market in the world. Kiva's line includes Kiva Chocolate Bars, Terra Bites, Petra Mints, and Camino Gummies. Our products are crafted from premium ingredients and skillfully combined with California cannabis. Since our beginning in 2010, our goal is to create confections that redefine what a cannabis confection ought to be. By applying art and science to ensure a deliciously consistent experience every time, we continue to deliver on that mission today.
We have aggressive growth plans as the legal market, and consumer adoption continues to expand. Key growth initiatives include bold platform innovation, best in class marketing, geographic expansion, strategic partnerships, and more. We are resourced for this explosive growth and looking for great people to help take us to the next level.

Job Summary

The Sales Operations Manager is responsible for supporting all aspects of the sales function as a key member of the Kiva Sales and Service management team.  This position will be essential to the sales activities and communications both within the organization and with suppliers and customers.  This role executes the sales operations activities, including orders, reports, ERP administration, CRM administration and sales processing.  They will assist sales leadership with supporting activities as necessary to execute the objectives of the sales organization.

This is the job for you, if…

    • You’re interested in a meaningful job at a growing Cannabis company in Oakland where you’ll work on a variety of activities at once and be appreciated daily for doing your job well
    • You’ve been told (more than once) that you’re scrappy, a progressive, a roll-up-the-sleeves, get stuff done type of person that is organized, honest and thoughtful
    • You have demonstrated the ability to use rigorous logic and methods to solve problems with effective solutions
    • You are proficient in Microsoft Excel, and have aptitude to learn technical applications quickly
    • Have a persistent attention to detail and a high level of comfort in working with numbers
    • Have a winning attitude and customer-service orientation

As a Kiva Sales Operations Manager, you’ll…

    • Manage a team of Sales Operations Specialists who set up new customers, update customer and supplier information, and enter samples, pricing, and allocation information in the ERP
    • Support Inside Sales and Territory Managers with order entry and payment scheduling
    • Run detailed regularly scheduled and ad-hoc reports for management, using analytical ability to gain actionable intelligence from ERP and other internal and external resources.
    • Build outbound non-buy sales program to include email marketing and CRM administration
    • Source, implement, and maintain CRM
    • Manage lead generation and assignment from both inbound and external resources
    • Take lead on managing web-based ordering platforms and E-commerce
    • Manage ad-hoc projects on behalf of sales management

What we’re looking for…

    • Minimum 2-3 years supporting sales teams, sales management, customers, and/or suppliers
    • Strong analytical and problem-solving skills, with the ability to effectively engage others as necessary to resolve issues
    • Intermediate knowledge of supply chain/inventory systems
    • Intermediate level user of Google Suite (Sheets, Docs, Slides) and Microsoft Office Suite - Excel, Word, and PowerPoint
    • Intermediate proficiency in ERP and data warehouse systems
    • Customer service experience
    • Intermediate CRM proficiency with preference toward CRM Administration experience
    • Forecasting, Sales Comp Analysis, Goal setting optimization, inventory auditing

Qualifications include:

    • Proven experience supporting sales function
    • Extensive experience in spreadsheet and data analysis
    • Ability to perform a number of routine tasks quickly, efficiently and accurately. 
Kiva Confections provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:

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Business Purpose:
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- To evaluate your job application and candidacy for employment;
- To obtain and verify background check and references; and
- To communicate with you regarding your candidacy for employment.

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Category: Employment History
Examples: Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations
Business Purpose: Same as above

Category: Education Information
Examples: Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained
Business Purpose: Same as above

If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.