Klarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do.
Klarna was born in Stockholm in 2005 and today has 2500 employees working across Europe and the US. We currently serve 60 million consumers, work together with 130,000 merchants and process more than a million payment transactions a day. We're growing at 40% every year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holch Povlsen. We have strong partnerships with some of the world’s leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify.
Who you are
We are looking for a person with broad knowledge within customer service and project management. You are completely and utterly customer obsessed, constantly thinking on how you can improve the consumer experience and how to better understand and incorporate their feedback. You are used to working with multiple stakeholders, documenting and pushing your agenda. You see problems as opportunities and take the initiative to make changes and improvements. You are passionate about your job and enjoy a high paced international environment. You will play a crucial role in taking Klarna to the next level and enable us to reach our goal of having 100% happy customers.
What you will do
Nollmissionen is an initiative that was launched early 2019, where we aim to have 100% happy customers. You as Nollmissionsgeneral will play a huge role in helping us get there. And it is not going to be easy. You are going to be part of our Service Center organisation and working closely with both product and communications. You will regularly present your results to members of our management team. You will analyse our internal and external complaints from customers, and make sure we are taking action and driving change. You will also play a big part in influencing the rest of the organisation of what it really means to be customer obsessed and ensuring we always take decisions that will benefit our customers. We promise you a flat organisation, challenging problems and collaboration with many brilliant colleagues. You will work both independently and in a team, and you will get different assignments around Klarna. If this sounds like you, you might be the superstar we are looking for.
You should have
- Working proficiency with Swedish and English
- Applicable work experience from customer service and project management
- A self driven and problem solving attitude
- Used to working with multiple stakeholders