Swedish Speaking Service Agent - Social Media

Stockholm, Sweden
Service Center
Klarna makes shopping smoooth. And we do it with flair because shopping is fun. Every day, we help customers, businesses, and partners explore just how smoooth the modern shopping experience can be. 

It means we’re constantly changing the game. Always trying out new things. And we encourage our people to do the same. To grow. To develop. Because we don’t believe roles have to stay fixed. Instead we inspire our people to take an irregular career path. As a company of 350 dynamic start-ups, our whole business is built for it. So once you’re in, there’s no telling what will happen next.

Hi. Hello. You. Yes, you. Are you our next superstar in Social media? Let’s find out!
Customer Service is now expanding the Social media team adding new superstar agents for the Swedish market.
 
What you will do
As part of Klarna's Customer Service team will be providing high quality professional service to our consumers.
Your main task will be to help our customers in all our social media channels. 
We receive everything from simpler questions about invoices to complex technical issues and complaints.
You will communicate in an open, helpful and engaging tone and focus on finding the right solution for each case, you're an excellent communicator, knowing that what’s written in social media is not always between four eyes but for the world to see.
 
Who you are
Klarna is looking for ambitious people with significant drive! 
You should be passionate about your job and enjoy a fast paced international working environment. You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce best work results! At Klarna we embrace change, you should dare to challenge the status quo and be persistent. You should always strive to make improvements and have passion to serve as an ambassador for our brand.

You should have
Negotiation and conflict resolution skills
Knowledge in Social media platforms, such as Twitter, Instagram and Facebook.
Native language skills in Swedish.

You should also be
A natural problem solver and have the ability to see problems with a holistic approach
Unafraid of new challenges and you develop by setting goals, both individually and in the team
 
Working hours

Office hours

We offer full time employment (40 hours / week)
About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then, we’ve changed the banking industry forever. And now we’re creating the world’s smooothest shopping experience. We serve 80 million consumers worldwide, and partner with 190,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world’s leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by +2,500 people from 90 nationalities.