Communications Manager
New York City, NY, United States
Communications /
Full-time /
On-site
We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. Klarna was founded on a bold belief: that people are capable of achieving the extraordinary, even when faced with the seemingly impossible. Our journey has been one of continuous learning, facing immense challenges head-on, dedicating countless hours of hard work, and never wavering in our commitment or resilience - and now we are looking for individuals to join us on our journey and contribute to our mission.
We’re looking for a proactive and passionate top-talent communications manager to spearhead US comms at this pivotal time, ensuring Klana is seen as the unmissable investment opportunity it is. Our predominant investor base is in the US, the US is our fastest growing market with a complex media landscape and a fast evolving regulatory environment, so we need to ensure Klarna's narrative is both understood and resonates powerfully with all external stakeholders. This role is crucial for securing strategic coverage in a breadth of important top tier media outlets, shaping our narrative to captivate our target audience, and tactically steering conversations and sentiment to close perceptions gaps about Klarna.
You’ll be joining the Global Communications Team, a driven, passionate, collaborative and fun group of people who identify opportunities and solve problems together. Nothing is someone else’s problem on this team: we do the right thing for the company.
What we offer...
- A fast-paced environment, with seriously high autonomy and room to influence and impact at the highest levels.
- A work environment striving to fully make use of AI technology in our day to day work to improve efficiency, effectiveness and standardization, as we define the future of retail banking and shopping.
- Exposure to CXOs in a company that values communications as a discipline and function highly, you will have the power to influence critical business decisions.
- Competitive salary plus RSU:s (equity) - you’ll become a Klarna investor!
What you will do..
- Create new and harness existing media connections with top tier print and broadcast outlets as well as podcasts etc to land creative storylines that demonstrate the success and value of Klarna’s business
- Monitor market trends and competitor activities to identify opportunities for brand differentiation.
- Assist in training Klarna leaders for media opportunities and speaking engagements.
- Proactively fact check articles to ensure accurate reporting of Klarna and work with journalists and editors on corrections.
- Defend Klarna’s reputation from misperception by actively seeking out and briefing new and current journalist contacts on our business.
- Work closely with global internal stakeholders such as product teams, legal, finance etc to find stories to tell and ensure the US audience knows everything that’s going on at Klarna, and vice versa.
- Work closely with adjacent teams across the business, giving advice on reputational impact if any issues arise and if necessary pushing through changes to they way we operate and work.
- Ensure the team has correct processes and routines in place to succeed so there is a standardized way of working and high standard of output
- .… other things YOU think we should be doing! We look forward to hearing your initiatives and suggestions.
Who you are...
- An experienced (4+ years) media relations nerd, who loves making connections with press, and turning them into tangible, outstanding media results - both proactively and reactively.
- A nose for a good story, you can take anything and make headlines and you love to do it.
- A driven self-starter, thriving in dynamic, fast-changing settings.
- Extremely detail-oriented, with a flair for excellent execution in a fast paced environment.
- Agency experience preferred
This job isn't for..
- Those seeking a laid-back, in-house role.
- Someone who enjoys strict boundaries and clear role descriptions.
- Someone who doesn’t like rolling up their sleeves and getting stuck in.
- People who shy away from, or get stressed out by last minute change and challenges.
$113,900 - $154,100 a year
About Klarna
Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 150 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by saving them time and money while helping them be informed and in control. Over 450,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. For more information, visit Klarna.com
It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application.
