Summer Job at Consumer Operations DACH
Berlin, Germany /
Service Delivery /
Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.
Klarna strives to become the world’s favourite way to buy, and you can contribute to reaching this goal! We are looking to hire great people, who are passionate about using their talents to generate success. Global Service is no exception! We are currently looking to grow our Global Service teams to satisfy the company’s ever increasing need for high quality service.
What you will do
As part of Klarna's Global Service Center you will be providing high quality professional service to our consumers (B2C) or merchants (B2B) by assisting them solve pre and post purchase related problems or support with various requests regarding Klarnas products and services. You will primarily communicate by chat and email. Acting as the point of contact to our merchants and customers, you will communicate in an open, helpful and engaging tone and focus on finding the right solution for each case. Most importantly you will constantly interact with other departments within the company as well as third parties.
Who you are
Klarna is looking for ambitious people with significant drive who can help us during this summer!
We are offering this position for a minimum of 2 months with the possibility to extend it.
You should be passionate about your job and enjoy a fast paced international working environment. You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce best work results! At Klarna we embrace change, you should dare to challenge the status quo and be persistent. You should always strive to make improvements and have passion to serve as an ambassador for our brand.
We are looking for German speaking summer workers in:
You should have
Negotiation and conflict resolution skills
Working proficiency and communication skills in verbal and written English
Fluency in the German language
You might also be
A natural problem solver and have the ability to see problems with a holistic approach
Unafraid of new challenges and you develop by setting goals, both individually and in the team
How to apply:
Send over a CV in English.
We're not able to offer relocation support for this position.
Starting Date for this role is June 1st 2021.
Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.