Junior Service Associate (part-time)

Columbus, United States /
Service Delivery /
About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.

Want to unlock your potential? In this role you will have the opportunity to excel within multiple areas in Service, such as Customer Service, Merchant Operations, or Fraud and Compliance.  

Looking for a challenge? To succeed you need to be a problem solver, always willing to listen, learn and develop. Does this sound like you? Great, because we’re hiring. 

Here at Klarna, you aren’t recruited for a specific role, but rather for your competence, skill set and potential. That means you might work independently, in a team or you can be called upon from time to time for different assignments around Klarna. What we promise you is a fast pace, challenging problems, and collaboration with many brilliant colleagues. Be ready for change, be ready to learn and be ready to challenge an organisation to excel. Read more about our Leadership Principles here

We are currently looking for people across the globe to join us in locations like Stockholm, Columbus, Berlin, Munich, Sydney, and more. For all our hiring locations, visit Klarna.com/careers.

About the job.

Do you want more than a job? Being a Junior Service Associate at Klarna can mean a lot of different things. But we all share one passion: our customer obsession. At Klarna, you work towards close to 100 million customers and 250 000 merchant partners, together with thousands of colleagues in various teams. All with different backgrounds, languages, and tasks. Obsessing about their specific customer’s needs. 
Junior Service Associates work throughout all parts of Klarna, in teams like Customer Service (B2C and B2B), Office Service, and Fraud and Compliance/AML. The role differs based on the team but can include customer-facing responsibilities and/or back-office tasks.

This particular role is part-time, with weekends being a requirement, and flexibility for the weekdays.

About you.

    • You should have working proficiency and communication skills in verbal and written English
    • You put the customer first and go the extra mile to deliver a great customer experience
    • You always strive to do your best, deliver good results, and take accountability
    • You are a problem solver with a good work ethic
    • You are unafraid of new challenges and thrive in a fast-paced environment (this is not something we just say, we really do mean it)
    • You have an analytical mindset and love solving problems.
Please be aware that we are not able to offer relocation support for this position.

Columbus, Ohio

Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.