Fraud Service Specialist

London, UK
Service Center
Who we are

Klarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do. 

Klarna was born in Stockholm in 2005 and today has 2000 employees working across Europe and the US. We currently serve 60 million consumers, work together with 90,000 merchants and process more than a million payment transactions a day. We are growing at 40% year on year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holsch Povlsen. We have strong partnerships with some of the world’s leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify. 

To find out more about what it's like to work at Klarna: klarna.com/careers

Klarna strives to become the world’s favourite way to buy, and you can contribute to reaching this goal! We are looking to hire great people, who are passionate about using their talents to generate success. We are currently looking to grow our UK Fraud Prevention team within our Global Service Centre to satisfy the company’s ever increasing need for high quality service.

What you will do

As part of Klarna’s Global Service Center you will be providing high quality professional service to our consumers and merchants by working retail finance applications and completing necessary fraud prevention checks. Collaborating between consumers, internal colleagues and merchants to mitigate fraud and make correct lending decisions. You will be responsible for working cases within agreed SLAs, identifying live fraud attacks and escalating appropriately. The role also includes fraud victim after care investigations allowing the specialist to see the entire fraud lifecycle and input into future prevention strategies.  You will primarily communicate by phone and email with an open, helpful and engaging tone and focus on finding the right outcome for each case.

Who you are

Klarna is looking for ambitious people with significant drive! You should be passionate about your job and enjoy a fast paced international working environment. You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce best work results! At Klarna we embrace change, you should dare to challenge the status quo and be persistent. You should always strive to make improvements and have passion to serve as an ambassador for our brand.

You should have

    • Good interpersonal skills and enjoy communicating with consumers and colleagues
    • Ability to manage work requests working to tight timescales whilst maintaining quality
    • Have an inquisitive mind to investigate fraud and ability to spot anomalies and trends
    • Comfortable within a growing/fast changing environment and operating with flexibility

You might also be

    • Previous experience of working within a fraud operations team
    • Fraud awareness and experience with CIFAS
    • Experience of working with credit reference agencies e.g. Experian, Equifax or Call Credit
Seniority level - Entry level upwards
Employment type - Full-time
Job function - Customer Service
Industries - Finance
Location: Klarna Bank AB (publ)
7th Floor, 33 Cavendish Square, London W1G 0PW

We can offer you an international working environment filled with smart and ambitious colleagues. We know that diverse teams are strong teams, so we welcome those from different backgrounds and experiences. As part of one of Europe’s fastest growing companies, you'll help play an important role in taking Klarna to the next level.