German speaking Service Specialist for the Quality team

Munich, Germany
Service Center
Are you passionate about service and communication? Are you an engaged problem solver who loves to help other people grow in their work? Great, then we have the perfect opportunity for you. We are looking for a German speaking person to join the Quality team. Sounds like you? Keep on reading!

As a Service Specialist for the Quality team in Service Center Europe you will be responsible for quality assurance, which contains developing and measuring the way we communicate with our customers. You will work with coaching and inspiring our agents to develop their skills and to deliver excellent service to our customers. You will work closely with our service partners and their QAs in order to have top quality in all customer interactions. Translation will also be part of your daily work.

You will be a part of the Quality team who is focusing on giving every agent at Service Center the best opportunities to perform in a great way. In this role you will have the opportunity to influence the development of our agents.

To succeed in this role

    • You are a driven and outgoing person who has a strong interest in communication and coaching.
    • You have a passion for writing and to express yourself in different ways.
    • You have experience from working at Service Center and German is your native language.
    • You have strong communication and pedagogical skills and you thrive on getting a great deal of responsibility and freedom.