IT Productivity Manager
Who we are
Klarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do.
Klarna was born in Stockholm in 2005 and today has 2500 employees working across Europe and the US. We currently serve 60 million consumers, work together with 130,000 merchants and process more than a million payment transactions a day. We are growing at 40% year on year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holch Povlsen. We have strong partnerships with some of the world’s leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify.
To find out more about what it's like to work at Klarna: klarna.com/careers
What you will do
As a manager of a Productivity team you are part of designing the future state of the art digital workspace for Klarna. You will be responsible for a cross regional team spread across the whole world and together with your team drive the technical customer journey for all our employees.
At Klarna we use the term Productivity to describe the portfolio of tools and services that enables Klarna employees to be as productive as possible. This is to emphasise that employee productivity itself is the goal rather than the systems and tools themselves.
We are looking for excellent new managers for the following Productivity teams:
Productivity Service and Support, providing the best possible experience for the employees when it comes to mitigating as well as handling disruptions in productivity. You will be working with broad generalists, working both with all kinds of IT support cases as well as helping people out in person at the desk. We want to evolve this team to deliver world class service in the most modern way, and you are the one leading this change.
Productivity Application Services, where we own and manage applications and services used by most Klarna employees. The flagship products from this team includes but is not limited to G Suite and Jira/Confluence forming the backbone of tools for productivity at Klarna. The team is always focused on finding the best tool to support the organisation and to minimise friction for employees in their daily work. As a manager for the team you will be developing the productivity offering for all employees, providing the best imaginable experience.
Productivity Deployment Services, the team primarily responsible for innovating, developing and supporting automated device and application management and enrolment using zero touch deployment thinking to achieve a completely seamless user experience when it comes to devices and accounts. The team utilises the latest and greatest technologies for managing Windows, Apple, Chrome and Android devices and provides an excellent opportunity to challenge your skills in these areas. JAMF, Intune, Autopilot and Google Grab and Go are amongst the technologies we use. If you are a person with a passion for leading the work to develop the most modern client platform possible, you are the manager we are looking for.
Who you are
Klarna is looking for ambitious people with significant drive! You should be passionate about your job and enjoy a fast paced international working environment. You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce best work results! At Klarna we embrace change, you should dare to challenge the status quo and be persistent.
Working at Klarna for you means:
You are creating the future workplace of Klarna, changing and developing the ways of working and improving the productivity for all Klarna Employees is your main focus.
Within your daily work, you will use modern types of deployment methods for devices, operating systems and applications to keep track and improve the work experience of all employees.
The teams are responsible for the whole tech lifecycle of Klarna employees around the world.
This includes end to end responsibility, leaving no customer behind!To achieve a smoooth process, you will document troubleshooting, knowledge base articles and system design centrally.
Continuously evaluate the department’s internal routines and procedures to scale with Klarnas’ expansion is crucial for a fast, tech driven company like we are.
Klarna is an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. If you have a disability or special need that requires accommodation, please let us know.
We can offer you an international working environment filled with smart and ambitious colleagues. We know that diverse teams are strong teams, so we welcome those from different backgrounds and experiences. As part of one of Europe’s fastest growing companies, you'll help play an important role in taking Klarna to the next level.