Service Quality Assurance Specialist - fluent English speaker

Columbus, United States
Service Center
Who we are

Klarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do. 

Klarna was born in Stockholm in 2005 and today has 2500 employees working across Europe and the US. We currently serve 60 million consumers, work together with 130,000 merchants and process more than a million payment transactions a day. We are growing at 40% year on year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holch Povlsen. We have strong partnerships with some of the world’s leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify. 

To find out more about what it's like to work at Klarna: klarna.com/careers

Service Quality Assurance Specialist - Fluent English speaker Are you passionate about service and communication? Are you an engaged problem solver who loves to help other people grow in their role?Do you love working towards KPIs and improvement opportunities? 

Sounds like you? Great, keep on reading as we have the perfect opportunity for you. We are looking for a fluent English speaker to join the Quality team. 

As a Service Specialist for the Quality team in Service Center you will be responsible for quality assurance, which includes developing and measuring the way we communicate and deliver service to our customers. You will coach our agents to develop their skills to deliver excellent service to our customers and work closely with our service partners to ensure they meet their Quality goals. Proofreading, translation and business travel will also be part of your daily work. 

You will be a part of the Quality team which focuses on giving US agents the best opportunities to perform well and achieve their goals. In this role you will have the opportunity to influence the development of our agents and the success of our service partners. 

To succeed in this role you need to be a driven and flexible individual who has a strong interest in service, communication, data and coaching. You have the ability to work with different stakeholders, under pressure, deadlines and not afraid of changes for growth." change to "You also have the ability to work with different stakeholders, under pressure, with deadlines and are not afraid of changes for growth.

Location

Columbus, OH, USA 

Last day to apply: 31st of July

Ideal start date: ASAP

Please apply as soon as possible since selection and interviews are held continuously.

We can offer you an international working environment filled with smart and ambitious colleagues. We know that diverse teams are strong teams, so we welcome those from different backgrounds and experiences. As part of one of Europe’s fastest growing companies, you'll help play an important role in taking Klarna to the next level.