Social media agent, Swedish/German/UK

Stockholm, Sweden
Service Center
Who we are

Klarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do. 

Klarna was born in Stockholm in 2005 and today has 2500 employees working across Europe and the US. We currently serve 60 million consumers, work together with 130,000 merchants and process more than a million payment transactions a day. We are growing at 40% year on year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holch Povlsen. We have strong partnerships with some of the world’s leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify. 

To find out more about what it's like to work at Klarna: klarna.com/careers

Hi. Hello. You. Yes, you. Are you our next superstar in Social media? Let’s find out!
Customer Service is now expanding the Social media team adding new superstar agents for the Swedish, German and UK markets.
 
What you will do
As part of Klarna's Customer Service team will be providing high quality professional service to our consumers.
Your main task will be to help our customers in all our social media channels. 
We receive everything from simpler questions about invoices to complex technical issues and complaints.
You will communicate in an open, helpful and engaging tone and focus on finding the right solution for each case, you're an excellent communicator, knowing that what’s written in social media is not always between four eyes but for the world to see.
 
Who you are
Klarna is looking for ambitious people with significant drive! 
You should be passionate about your job and enjoy a fast paced international working environment. You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce best work results! At Klarna we embrace change, you should dare to challenge the status quo and be persistent. You should always strive to make improvements and have passion to serve as an ambassador for our brand.

You should have
Negotiation and conflict resolution skills
Knowledge in Social media platforms, such as Twitter, Instagram and Facebook.
Native language skills in either Swedish, German or English.
You should also be
A natural problem solver and have the ability to see problems with a holistic approach
Unafraid of new challenges and you develop by setting goals, both individually and in the team
 
Working hours
This team works in shifts that includes evening/night work as well as weekends.

We can offer you an international working environment filled with smart and ambitious colleagues. We know that diverse teams are strong teams, so we welcome those from different backgrounds and experiences. As part of one of Europe’s fastest growing companies, you'll help play an important role in taking Klarna to the next level.