Service Delivery Manager (Training)

Stockholm, Sweden
Service Center
Who we are

Klarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do. 

Klarna was born in Stockholm in 2005 and today has 2000 employees working across Europe and the US. We currently serve 60 million consumers, work together with 90,000 merchants and process more than a million payment transactions a day. We are growing at 40% year on year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holsch Povlsen. We have strong partnerships with some of the world’s leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify. 

To find out more about what it's like to work at Klarna:

Klarna Group has more than 1500 employees and is active on 18 markets. We serve 45 million consumers and work with 65 000 merchants. Our vision is to become the world's favorite way to buy. Service Center at Klarna has about 300 employees and acts as a support towards our consumers and merchants providing world class service. Service Center is now looking for a Service Delivery Manager in Learning and Development.

As a Service Delivery Manager you will set up and develop a training framework and strategies for all functions within Service Center, which means to proactively identify, plan and implement improvement opportunities. A main responsibility will be measuring and analysing training related Key Performance Index results and set up improvement projects based on your findings. You will then act as a project leader for training projects within the organization. In this role you will also cooperate closely with inhouse training teams and Outsourcing Partners to make sure that the training has a high quality and meets the demands from the organization and support trainers at Klarna and Outsourcing Partners.

Success in this role means being an excellent communicator who finds it easy to present and interact professionally with different levels in an organization. You are motivated by continuous improvement and are able to drive projects and initiatives independently, and you have the unique capabilities of both being self-propelled and a team player. We expect you to have great knowledge of learning and development and that you are up to date with the latest trends within the area. Since you will be responsible for adherence to Klarna’s policies and internal rules it is important that you act as a role model for Klarna’s values and are always keeping them in mind. It is meritable if you have a degree within a field related to learning and development as well as prior experience in working with learning management systems. It is also required that you have excellent communication skills in English as you will work in a global environment.
We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences. Our teams include women, men, mothers, fathers, the self-taught, the college-educated, and people from all over the world. Come and join us.

We recommend you to apply as soon as possible as selection and interviews are held continuously. Please send us your application in English and make sure to enclose your resume and cover letter with your application.

We can offer you an international working environment filled with smart and ambitious colleagues. We know that diverse teams are strong teams, so we welcome those from different backgrounds and experiences. As part of one of Europe’s fastest growing companies, you'll help play an important role in taking Klarna to the next level.