L1 Support Engineer
Gurgaon, Haryana
Customer Success – India Team /
Full-Time /
On-site
About Us
KlearNow.AI is on a mission to futurize global trade. Our patented AI and machine learning platform digitizes and contextualizes unstructured trade documents to unlock real-time shipment visibility, drive smart analytics, and provide critical business intelligence—without the hassle of complex integrations.
We empower supply chains to move faster, work smarter, and make data-driven decisions with confidence. With operations in the U.S., Canada, U.K., Spain, and the Netherlands—and aggressive growth plans underway—we’re scaling a global platform for the future of logistics.
We achieve our goals by assembling a team of the best talents. As we expand, it's crucial to maintain and strengthen our culture, which places a high value on our people and teams. Our collective growth and triumphs are intrinsically linked to the success and well-being of every team member
OUR VISION
To empower people and optimize processes with AI-powered clarity.
YOUR MISSION
We’re building a team of bold thinkers, problem solvers, and storytellers. As part of our high-energy, inclusive workplace, you’ll challenge the status quo of traditional supply chains and help shape a more transparent, intelligent, and efficient world of trade.
Whether you're a product innovator, logistics expert, or marketing storyteller—your work at KlearNow.AI will make a measurable impact.
Why Klearnow.ai
Global Impact: Be part of a platform live in five countries and expanding rapidly.
Fast-Growing SaaS Company: Work in an agile environment with enterprise backing.
Cutting-Edge Tech: AI-powered customs clearance, freight visibility, document automation, and drayage intelligence—all in one.
People-First Culture: We invest in our team’s growth and well-being.
Make Your Mark: Shape the future of trade with your ideas and energy.
Job Overview
As an L1 Support Engineer, you will be responsible for handling first-level technical support, troubleshooting customer issues, and escalating complex problems to higher support levels. You will play a key role in ensuring smooth operations and a great user experience for our clients.
Key Responsibilities
Incident Management: Monitor and respond to customer queries via email, chat, and ticketing systems.
Troubleshooting: Diagnose and resolve basic software, system, and network issues following standard operating procedures.
User Support: Assist users with login issues, application navigation, and general usage queries.
Escalation Handling: Identify and escalate complex technical issues to L2 support teams when necessary.
Documentation: Maintain records of support cases, resolutions, and troubleshooting steps in the knowledge base.
Monitoring & Reporting: Track system performance, log recurring issues, and suggest process improvements.
Collaboration: Work closely with internal teams like Engineering, Product, and Customer Success to improve user experience.
Skills & Qualifications
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Technical Skills:
Basic knowledge of Windows/Linux OS, networking, and cloud applications.
Experience with SQL queries for basic troubleshooting (preferred).
Familiarity with ticketing tools like Jira, confluence
Understanding of APIs and system integrations (good to have).
Soft Skills:
Excellent problem-solving and analytical skills.
Strong communication skills in English (verbal and written).
Ability to work in shifts
Customer-focused mindset with a proactive approach.
Join our vibrant and forward-thinking team at KlearNow.ai as we continue to push the boundaries of AI/ML technology. We offer a competitive salary, flexible work arrangements, and ample opportunities for professional growth.
We are committed to diversity, equality and inclusion.
If you are passionate about shaping the future of logistics and supply chain and making a difference, we invite you to apply.
