Quality Assurance Manager

Toronto /
Technology /
About Klick Health
Klick Health is the world’s largest independent, full-service marketing agency and commercialization partner for life sciences. For over two decades, Klick has been laser focused on developing, launching, and supporting life sciences brands to maximize their full market potential. Klick has been named Agency of the Year six times over the last eight years by the industry’s leading publications. For the latest updates, follow Klick Health on Twitter: @klickhealth.

We are looking for a QA Manager to lead a team of quality assurance specialists (Front End) who help us ensure that only the highest quality websites, applications and tools are released. As a QA Manager, you will be managing a team of four to six,  who design, write, document, and execute test plans and scripts for all stages of the web product development lifecycle, following company defined processes and methods.


    • Manage a team of QA Analysts
    • Identifies, investigates, reports and tracks bugs to closure
    • Handles multiple projects with changing priorities and meet concurrent deadlines
    • Communicates test results, as well as any errors or issues discovered during testing, to QA team and developers
    • Takes part in the planning and implementation of the testing and quality strategy for new and existing projects
    • Work closely with the Development teams; VP, of Techs, Technical Directors, Developers to determine the best solutions that meet the scope of the project(s)
    • Maintaining calm and creating clarity at all phases of the projects for team members involved
    • Understand the Klick SDLC in detail, and escalate deviations to the VP of QA and VP of Tech
    • Takes part in the planning and implementation of the testing and quality strategy for new and existing projects


    • 3-5 years QA Manager experience with web-based applications, emails, banners
    • Excellent verbal and written communication skills
    • Knowledge of programming fundamentals and a working knowledge of SQL
    • Strong analytical, problem-solving, and conceptual skills
    • A talent for breaking software
    • Team orientation and sparkling interpersonal skills
    • Ability to grow QA teams


    • Post-secondary education in Computer Science, Engineering, or Mathematics
    • Experience in writing test cases and preparing test plans
    • Experience with load, stress, volume testing in .NET based infrastructure
    • Experience with Adobe Experience Manager, Adobe Target, Adobe Analytics
    • Able to understand and develop automated test scripts; Bonus experience with an automated test tool (Watir, Selenium, QuickTest, xUnit, etc.)
    • Experience in highly regulated industries (e.g. Pharma, Financial, Insurance, etc.)
    • Continuously explores new techniques, tools and programs in an effort to innovate the field of technology and quality