Salesforce Architect

Toronto /
Technology /
Full-Time
About Klick Health
Klick Health is the world’s largest independent, full-service marketing agency and commercialization partner for life sciences. For over two decades, Klick has been laser focused on developing, launching, and supporting life sciences brands to maximize their full market potential. Klick has been named Agency of the Year six times over the last eight years by the industry’s leading publications. For the latest updates, follow Klick Health on Twitter:@klickhealth.

Klick is embarking on an exciting new journey to establish a CRM Center of Excellence that will transform our client’s customer-centric brand experiences across their whole omni-channel ecosystem. Our technology group is at the heart of this transformation and we’re looking for someone to join our highly creative and ambitious team of CRM technology experts.

You will be part of a small, highly creative team responsible for conceptualizing and architecting key components of a new and exciting Business/IT roadmap, designing solutions for our end-users and customers using cloud technologies such as the suite of Salesforce.com (SFDC) technologies and other applications for our clients. You will define and build solutions, build/manage integration endpoints, evangelize technology solutions as appropriate and identify where these solutions can be most effectively utilized in our client’s organization.  Your main focus will be the application design, development and support of Salesforce Sales, Marketing, Datorama and Force.com related projects.

Specific Duties and Responsibilities

    • Lead and mentor the CRM team on projects
    • Work closely with stakeholders in the design, development, and implementation of the technical aspects of projects
    • Provide architectural, solution and technical oversight for multiple projects at a time, including sharing expertise on standards, guidelines, and design patterns for CRM based on industry best practices
    • Review and approve architecture solution designs ensuring that they are consistent with the architecture frameworks that emphasizes a reuse strategy
    • Prioritize a wide range of tasks with an understanding of the big picture and inter-dependencies across processes and systems
    • Proactively identify and communicate potential issues or risks with system landscape
    • Ability to provide guidance on solution as well as technical design and infrastructure, to identify gaps between current and desired end-states to deliver a solution
    • Develop, lead and maintain Data Quality Architecture, Governance and support data Master data management/stewardship
    • Be proficient at integrating and preparing large, varied datasets and communicating results
    • Provide internal consulting on data migration strategies and middleware solution
    • Guide, develop and obtain overall agreement and validation of architecture road maps, frameworks, policies, standards and related processes with other technology teams
    • Support the development team in both projects and maintenance items through the full development life cycle
    • Hands on design, prototyping and development of custom solutions through standard SFDC configuration and in Apex, Lightning, VisualForce, Java, application integration and data migration
    • Conduct design/code reviews, technical governance, coaching developers and administrator
    • Identify business trends utilizing real data, compile analysis reports that are delivered to stakeholders, and then follow-up on all results
    • Consult with CRM customers and maintaining high levels of customer engagement with a focus on customer satisfaction and loyalty
    • Provide Release Management oversight including: strategy development, toolsets and coordination

Required Knowledge:

    • Experience with Salesforce.com with experience in configuration, customization and reporting
    • Experience with Lightning, Sales Cloud, Marketing Cloud, and Communities 
    • Possess an understanding of sales & marketing processes
    • Working knowledge on expanding solutioning with customizations involving Visualforce, Apex, JavaScript, CSS

Qualifications:

    • Bachelor’s degree in Information Technology Management or related discipline or equivalent and 3-5 years of direct experience
    • Must possess excellent verbal and written communication skills
    • Strong and effective relationship builder with the ability to influence across technology teams and collaborate effectively with senior executives
    • Experience with Agile delivery methods is required
    • Certified SFDC system administrator and Developer