Senior Account Director
Toronto, Ontario
Client Services – Client Services /
Full-Time /
Hybrid
About Klick Health
Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. And we’re still growing fast, even after two decades. What does that mean for you? As Klick experiences exponential growth year-over-year, so do the people who help make it happen. Because we’re constantly evolving and changing, we invest in talent early and often, to develop future leaders at all levels. We’re one of the country’s Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing. We know that career paths are seldom simple and straightforward. And that's an asset. If you feel like you'd be a good fit for this role, we encourage you to apply and take the first steps to starting your career journey at Klick!
Job Description
As a Senior Account Director at Klick, you’ll work closely with your Client Service lead serving as a vital link between clients and our internal teams. Your mission: understand clients' unique marketing needs, uncover business opportunities to meet those needs, and implement innovative solutions that drive them towards success.
But here’s the twist: We’re not just looking for someone who looks good on paper (though that certainly helps). We’re on a quest for authenticity. At Klick, we’re a diverse and dynamic team of high-energy, brilliant individuals who care deeply about their work and each other. Each team member brings their unique qualities and expertise to the table, fostering a rich environment of knowledge and capabilities. In short, we’re not asking you to be perfect from day one; we value you for being yourself because we know that’s where true value lies.
Management and Execution
- With the team, manage project execution to ensure processes are being followed and that projects comply with regulatory requirements.
- Manage tight deadlines and exceed client expectations with attention to detail and flawless execution.
- Oversee and manage project budgets under your direction to success.
- Identifying opportunities for organic growth.
- Lead cross-functional teams in delivering programs.
- Maintain an action and solution oriented approach at all times.
- Ensure all communications reflect the Klick Health standards and assist in developing a positive client experience.
- Understand clients’ businesses, industry, competitors, key drivers, environment, etc.
- Relentlessly work to identify opportunities to bring value to our clients’ businesses.
- Articulate clients’ brand objectives and ensure they are incorporated into recommendations.
- Contribute to the development of the account plan for each client.
- Strong presentation and communication skills is a must.
- An understanding of marketing communications and regulations of the pharmaceutical/healthcare industry.
Experience
- 8+ years client services experience in the advertising industry.
- 3+ Years pharmaceutical/healthcare advertising experience.
- Comfortable managing 3M+ in size of business.
- Maintain and grow client relationships at the Associate Director/Director level.
- Launch experience is a plus (this does not mean every role will be in launch phase).
- Intake of new client opportunities and brief coordination.
- Setup, lead and, run client meetings, provide follow-up and recap notes.
- Strong financial acumen.
- In partnership with Project Management, review and create scopes of work.
- Client Feedback: Gaining clarity on changes/markups and communicating back to internal teams effectively.
- Strong presentation and communication skills is a must.
- University degree required, MBA a plus.
Requirements
- Travel: As need travel to client, mainly in the US and Canada.
- Valid passport is required.
- Hybrid work environment, requiring two days a week in office.
- Comfort with and enthusiasm for integrating AI into your work.
Thanks for reading and we look forward to hearing from you!
#LI-MK1 #LI-Hybrid
Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.
We’re also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.
