Freelance Client Service Lead
Paris, France
Freelance – Client Services Freelancers /
Freelance /
Hybrid
About Klick Health
Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. And we’re still growing fast, even after two decades. What does that mean for you? As Klick experiences exponential growth year-over-year, so do the people who help make it happen. Because we’re constantly evolving and changing, we invest in talent early and often, to develop future leaders at all levels. We’re one of the country’s Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing. We know that career paths are seldom simple and straightforward. And that's an asset. If you feel like you'd be a good fit for this role, we encourage you to apply and take the first steps to starting your career journey at Klick!
Job Description
The Client Services team at Klick Health is seeking a Freelance Client Service Lead to join our outstanding team of Client Service professionals. By partnering with account-level leads on project management, creative, strategy, and technology, you will deliver fantastic work to our clients. You will have a tremendous amount of ownership and autonomy to do what’s right for our clients.
As a Client Service Lead you will work with seasoned client services experts to act as a liaison between clients and internal teams. This includes working closely with clients to establish specific marketing needs and identifying business opportunities to meet these needs, then helping to recognize and implement solutions that will contribute to achieving client goals.
Management and Execution:
- With your team, manage project execution to ensure processes are being followed and that projects comply with regulatory requirements
- Manage tight deadlines and exceed client expectations with attention to detail and flawless execution
- Review and manage project budgets under your direction to success
- Lead cross-functional teams in delivering launch programs
- Be an active contributor to a positive, innovative, collaborative, and cooperative work environment
- Be action and solution oriented at all times
- Ensure all communications reflect the Klick Health standards and assist in developing a positive client experience
Strategic Alignment:
- Understand clients’ businesses, industry, competitors, key drivers, environment, etc.
- Relentlessly work to identify opportunities to bring value to our clients’ businesses
- Articulate clients’ brand objectives and ensure they are incorporated into recommendations
- Contribute to the development of the account plan for each client
- Contribute to the flawless execution of US and global launches
Experience and Skills:
- University degree required, MBA preferred
- An understanding of marketing communications and regulations of the pharmaceutical/healthcare industry in the US
- 6+ years experience in account management with a focus on the life sciences industry
- Experience in digital marketing and strategy development
- Launch experience preferred
- A passion for technology, emerging media, and all things digital
- Strong presentation and communication skills is a must
- Previous agency experience is required
- Comfort and enthusiasm for integrating AI into your work
#LI-Hybrid #LI-ML1
Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.
We’re also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.
