Account Director

New York /
Client Services /
The Client Services team at Klick is the place where you can do the best work of your career. There’s just so much more support here than you’re used to. We have no big network issues, no posturing, no politics, and no BS. You’ve never worked with a team like this.

You will deliver fantastic work to your clients. Why? Your team. CS partners with the PMO to run our portfolios. Because our PMO partners are so strong, you can focus solely on meeting the needs of your clients, knowing that delivery and finances are in amazing hands. Account-level leads on creative, strategy, and technology are embedded in your team. They care about your clients as much as you do.

At all levels within Client Services, Account Directors and Group Account Directors have a tremendous amount of ownership and autonomy to do what’s right for our clients. We are highly empathetic, and highly competitive. We are always looking for the win/win, and we play as hard as we work.

Klick Health is seeking an Account Director to join our outstanding team of Client Service professionals. An Account Director works with their Group Account Director to act as a liaison between clients and internal teams. This includes working closely with clients to establish specific marketing needs and identifying business opportunities to meet these needs. Once specific needs are identified this role is responsible for helping to recognize and implement solutions that will contribute to achieving client goals. As a senior member of the team, your duties also include taking financial responsibility for your assigned projects and brand(s).

All credentials aside, we’re not just looking for someone who is great on paper (although that definitely helps), we need someone truly unique. We’ve been searching far and wide for a genuine artifact to add to our ever-growing collection of talent. One of the many great things about Klick Health is that we employ a ton of high-energy, brilliant people, who care about their work and their colleagues; everyone brings different qualities and areas of expertise to the table, which results in an abundance of knowledge and capabilities. In other words, we’re not asking you to be perfect on arrival; we’re asking you to be yourself, because we see the value in that.


You’ll work with both the US and Global Client Service Account Directors and help promote a new product to HCPs. You will work with our internal Klick teams, but also be client facing. This includes working closely with clients to understand their business needs and responding in a professional and timely fashion. Our goal is to understand our clients’ needs so well that we anticipate what they need before they ask for it. You will be an integral member of our Klick team, your duties also include taking responsibility for your assigned projects and clients.


Management and Execution

    • With the two Account Directors, manage project execution to ensure processes are being following and that projects comply with client requirements
    • Manage tight deadlines and exceed client expectations with attention to detail and flawless execution
    • Prepare weekly client documentation and actively participate in client calls
    • Liaise with ADs to communicate key decisions and client direction
    • Partner with PMO to manage project execution, and proactively identify and communicate any risks to ADs
    • Provide day-to-day leadership to cross-functional team executing projects with the guidance from AD
    • Be an active contributor to a positive, innovative, collaborative, and cooperative work environment
    • Be an active contributor to a positive, innovative, collaborative, and cooperative work environment
    • Be action and solution oriented at all times
    • Ensure all communications reflect the Klick standards and assist in developing a positive client experience

Strategic Alignment

    • Understand client’s business, industry, competitors, key drivers, environment, etc.
    • Articulate client’s objectives and ensure they are incorporated into recommendations
    • Contribute to the flawless execution of the US and Global launch


    • University Degree
    • 3+ years’ experience in the pharmaceutical industry focused on HCP (Consumer experience a plus)
    • 5 years minimum business experience in digital marketing and strategy development
    • Launch experience preferred
    • Experience in digital tactics (e.g. websites, banners, emails) and execution
    • A passion for innovation in healthcare
    • Strong presentation and communication skills
    • A strong sense of pride in your work and desire to find solutions to challenges

Position Requirements:

    • Ability to work independently as well as on a team
    • Travel time –up to 20% travel required with destinations mainly in the US and Canada
    • Transportation: client is in the Philadelphia area but is not near public transportation, so a car is needed
    • Valid passport is required
Klick is growing fast. Since inception in 1997, we’ve averaged 30+% growth every year, and this year’s crazy audacious target is 50%, and it looks like we’re going to meet it. All of that insane growth means a ton of opportunity, both for your career and for us to build an amazing workplace where you can do your best work. We’re one of Canada’s top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Managed, Best Employers and Fastest Growing. We’ve been able to keep our culture and our company strong with exacting hiring standards, so it’s hard to get a job here, but it’s totally worth it (if you ask us).

Thanks for reading and we look forward to hearing from you!

Klick embraces diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, disability, age, marital status, or family status. If you require disability-related accommodation during the application or interview process, simply let us know and we’ll work with you to ensure you have a positive experience.