Operations Manager
Scarborough, Maine
Make-A-Wish Maine – Administration/Office Management /
Full-Time /
Hybrid
Operations Manager
Make-A-Wish Maine
Scarborough, ME
Make-A-Wish Maine is seeking an Operations Manager to be based in their Scarborough, ME office. The Operations Manager serves as an important customer service contact for staff, donors, volunteers and the general public. The Operations Manager is responsible for all general administrative functions, bookkeeping and data management and reporting.
Requirements of the Operations Manager:
- Bachelor’s degree and prior non-profit experience
- Bookkeeping experience, preferably in a non-profit environment
- Resilient and adaptable to changing and challenging situations
- Strong organizational skills and demonstrated ease in handling multiple projects at once
- Effective communication skills, both oral and written
- Computer literacy in Microsoft Office package
- Strong preference to experience with NetSuite and Salesforce and/or other CRM software
- Database management and reporting experience
- Current and valid Driver’s License
Benefits of the Job:
- Salary range $48,000 – $52,000
- Hybrid schedule (3 days in office, 2 remote)
- Generous PTO including 11 paid holidays and 2 floating
- Retirement plan with 3% match
- Employer paid healthcare
Responsibilities of the Operations Manager:
- Serve as organization’s first impression for all phone/general email/mail inquiries.
- Responsible for managing chapter’s accounts receivable and accounts payable and provide reports on cash flow activity to CEO.
- Liaison with chapter’s payroll company to manage payroll submission and staff PTO management.
- Serve as chapter’s main point of contact with Shared Financial Services (SFS).
- Oversee all aspects of gift processing including data entry, acknowledgments, honor memorials, and consistent reconciliation with finance (SFS).
- Data entry and coding of chapter’s corporate purchasing cards.
- Negotiate and administer contracts for office equipment, supplies and inventory.
- Oversee and prepare complex database queries, exports, imports, and custom reports utilizing CRM/Salesforce. This may include, but is not limited to preparing dashboards, campaign reports, segmentation lists, mailing lists, donor recognition lists, volunteer data, sensitive wish child and family data, and financial reports.
- Maintain up-to-date documentation of policies and procedures for all key processes and technologies and create monitoring systems to ensure compliance against internal and external standards.
- General office management and contact for property management company.
Make-A-Wish is the world’s leading children’s wish granting organization serving children in every community of the U.S. and in 50 countries. Make A Wish Mainestaff and volunteers do life changing work to help create and grant life changing wishes for children with critical illnesses across the state of Maine.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, familial status, age, physical or mental disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by law.
