Provider Relations Manager
Boston, MA
G&A – Growth /
Full-time /
Hybrid
👋 Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is changing the way care is delivered for patients with obesity. knownwell is a weight-inclusive healthcare company offering metabolic health services, primary care, nutrition counseling and health coaching services for anyone of any size. Our hybrid model allows for both in-clinic and virtual care to bring support to patients where and when they need it. To learn more about our recent Series A funding, led by Andreessen Horowitz, please check out this article.
🔍 knownwell is seeking a highly motivated and personable Provider Relations Manager (PRM) to join our team. This role will be pivotal in building and nurturing relationships with primary care providers, specialists, and their offices to facilitate referrals for patients in need of weight management care. This is an individual contributor role where the ideal candidate will apply and refine the playbook to grow the market regionally. The provider relations team will serve as a liaison, ensuring that our healthcare partners understand the benefits of knownwell’s specialized services and feel confident in referring their patients to our practice.
Location: Greater Boston, Massachusetts
🎯 What you'll do:
- Relationship Building:
- Develop and maintain strong relationships with primary and specialty care clinicians (particular focus on OBGYN, fertility, pediatrician, psychology/psychiatry, orthopedic, cardiac, sleep, and bariatric surgery specialists) and their offices, initially in the greater Boston area and overtime across Massachusetts.
- Engage providers and office staff through regular visits (e.g. lunch & learns and breakfast meetings via direct scheduling or tools like RxVantage), calls, and communications to educate them on knownwell's weight management programs and services.
- Train and empower office staff (e.g. schedulers, medical assistants, & nurses) as referral drivers; leave behind referral workflow handouts and patient registration tools.
- Act as the primary point of contact for clinicians to address questions, concerns, and feedback about knownwell's services.
- Provider Education:
- Conduct presentations and informational sessions for healthcare clinicians and their staff to increase awareness of obesity treatment options and knownwell's comprehensive approach.
- Leverage specialty-specific value propositions to tailor messaging that resonates.
- Use knownwell’s outcomes data, case studies, and local referral success metrics to support provider education and reinforce referral value.
- Educate healthcare providers on the referral process to ensure a smooth patient transition from primary or specialty care to knownwell.
- Referral Management:
- Responsible for meeting and exceeding weekly and monthly referral growth targets, while owning activity pipeline including new provider meetings, expansion meetings, and active referral conversations.
- Collaborate with knownwell's clinical and operations teams to streamline the referral process, ensuring referred patients are onboarded effectively and efficiently.
- Track referral data and analyze trends to optimize outreach strategies and improve referral volume.
- Strategy and Outreach:
- Contribute to the development and refinement of the PRM playbook, including ideal customer profiles, targeting criteria, and outreach/follow-up SOPs.
- Identify new opportunities for clinician partnerships and develop targeted outreach strategies.
- Develop creative campaigns and initiatives to efficiently reach clinicians.
- Participate in industry events, conferences, and networking opportunities to expand knownwell's reach within the healthcare community.
- Reporting and Analytics:
- Maintain accurate records within the CRM of clinician interactions, referrals, and engagement activities.
- Provide regular reports on referral trends, outreach effectiveness, and partnership developments.
🌟Who you are:
- 5+ years of experience in provider relations, healthcare business development, or a similar role within a medical practice, healthcare system, or relevant organization.
- Track record of meeting and exceeding referral growth or business development targets.
- Strong relationship-building skills working with both primary care and specialist providers, and office staff to drive referral workflows; familiarity with weight management or obesity care is a plus.
- Comfort with consistent local travel throughout the Chicago metro area.
- Proficiency with CRM and referral tracking platforms.
- Familiarity with the prior authorization process and payer dynamics is a plus.
- Experience and training as a health care provider is a plus.
$100,000 - $110,000 a year
The annual salary range for this position is part of a comprehensive benefits package that includes health insurance, a 401(k) plan, and bonus opportunities. In compliance with applicable state laws, knownwell provides this reasonable compensation estimate. Final pay will be determined based on various factors, including qualifications, experience, skills, and internal equity.
Pay & Perks:
💻 Fully remote opportunity
🩺 Medical, dental, and vision insurance
📈 401K retirement plan with company match
🏝️ Up to 20 days of PTO per year + company holidays
👶 Up to 14 weeks of paid parental leave (12 for non-birthing parents)
🏡 Annual work from home stipend for remote employees
If you are an ambitious and experienced healthcare professional who is passionate about transforming healthcare and creating meaningful change, we invite you to apply and join our dynamic team. Please send us a note at hiring@knownwell.health.
knownwell, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Based on current size of the clinic and HIPAA regulation, providers cannot receive care in clinic and provider’s household members cannot receive primary care in the clinic.
