Head of Clinical Integration and Quality
Remote
Clinical – Operations /
Full-time /
Remote
Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is changing the way care is delivered for patients with obesity. knownwell is a weight-inclusive healthcare company offering metabolic health services, primary care, nutrition counseling and health coaching services for anyone of any size. Our hybrid model allows for both in-clinic and virtual care to bring support to patients where and when they need it. To learn more about our recent Series A funding, led by Andreessen Horowitz, please check out this article.
The Head of Clinical Integration & Quality is the engine behind clinical quality at scale. You’ll lead the development and execution of knownwell’s clinical quality infrastructure—defining clinician competency standards, evaluation frameworks, and training programs that ensure every clinician is equipped to deliver gold-standard metabolic and primary care. You’ll drive cross-site standardization, develop and evolve SOPs, lead internal audits, and ensure ongoing clinical outcome achievement. You’ll also help lay the groundwork for external audit preparedness and future clinical accreditation efforts, positioning knownwell to meet the highest externally recognized standards of care delivery.
Your work will directly support regional medical leaders in achieving quality-based incentives through our Clinically Integrated Network (CIN) partnerships—building systems that not only ensure compliance, but also enable performance.
Alongside this core focus, you’ll also lead the clinical readiness strategy for mergers, acqusitions, and new site openings—ensuring these locations meet compliant staffing models, adhere to state and local regulatory requirements, and are prepared for future inspections or audits. Working closely with medical and clinical leadership, operations, recruiting, and legal/compliance, you’ll lead initiatives to ensure each knownwell clinic launch is safe, smooth, and fully aligned with knownwell’s mission to deliver inclusive, evidence-based care.
This is a high-impact, high-visibility role for someone who thrives at the intersection of clinical excellence, operational execution, and scalable systems—and who’s ready to shape the future of inclusive, evidence-based care.
Position: Remote (with travel to new clinics as needed)
Schedule: Monday-Friday with flexible scheduling
Qualifications
- 7+ years of experience in clinical operations, quality, or compliance roles, preferably in a multi-site, startup, or value-based care environment.
- Proven track record of building and leading quality and compliance programs in alignment with external regulatory standards (e.g., DOH, CLIA, DEA, OSHA, HIPAA).
- Demonstrated experience launching or integrating new clinical sites (de novo or M&A), including inspection prep, clinical systems rollout, and cross-functional coordination.
- Strong working knowledge of EHR systems and documentation workflows; experience partnering with product or informatics teams a plus.
- Skilled in project management and cross-functional leadership, with the ability to prioritize and drive multiple complex initiatives in a fast-paced environment.
- Deep commitment to inclusive, evidence-based, and patient-centered care, with a clear understanding of the clinical standards and challenges in internal and obesity medicine.
- Belief in shared decision-making, meeting patients where they are, and supporting care delivery that is free of bias, stigma, or shame.
- High emotional intelligence, with the ability to build trust and partnership across clinical teams, technical teams, and operational stakeholders.
- Curious, adaptable, and tech-comfortable—you’re energized by solving problems and using modern tools that improve both patient and provider experience.
- Thrives in a collaborative clinical environment, partnering closely with physicians, APCs, RNs, RDs, MAs, health coaches, and beyond.
- Ability to travel up to 25% as needed for site assessments, readiness support, and audit preparation.
- Must have access to high-speed internet and reliable phone service for remote collaboration.
- Must be authorized to work in the U.S.; Knownwell is not able to sponsor visas at this time.
Responsibilities
- Clinical Quality & Compliance Leadership
- Design and oversee a scalable clinical quality framework that drives consistent, high-quality care delivery across all knownwell sites and services.
- Lead internal audits and mock inspections to ensure sites remain survey-ready at all times (DOH, CLIA, payer, OSHA, etc.).
- Partner with compliance and legal to proactively monitor and respond to evolving federal, state, and local clinical regulations—including telehealth policy.
- Drive the investigation and resolution of clinical quality issues, leading root cause analysis and corrective action planning in collaboration with site and market leaders.
- Lead the development of audit preparedness infrastructure, including documentation standards and inspection protocols, and prepare the organization for future clinical accreditation.
- Develop, implement, and continuously evolve clinical SOPs in collaboration with clinical leadership to support best practice adherence and scalable growth.
- Translate SOPs and clinical standards into documentation workflows and tools, working closely with Product and Informatics to optimize EHR and care delivery systems.
- Define clinician competency frameworks and clinical performance expectations in partnership with medical leadership.
- Oversee the development and delivery of onboarding, clinical systems training, and ongoing education across all clinical roles, ensuring alignment with evolving standards and service lines.
- Monitor clinical quality and operational metrics to identify systemic areas for improvement, and lead cross-functional initiatives to address them.
- Serve as a strategic partner to Regional Medical Directors and Market leaders in achieving quality goals tied to Clinically Integrated Network (CIN) partnerships and value-based care contracts.
- Act as a subject matter expert for site-level quality improvement initiatives, providing tools, coaching, and oversight to drive local excellence and consistency.
- Own and lead the clinical integration workstream for all new sites—whether de novo launches, mergers, or acquisitions—ensuring safe, compliant, and mission-aligned go-lives.
- Establish clinical readiness standards including staffing models, regulatory licensing, equipment planning, and inspection prep.
- Maintain and evolve a scalable clinical launch playbook that enables efficient onboarding of new clinics into the knownwell operating model.
- Coordinate across legal, care delivery, compliance, operations, and IT to ensure clinic launches meet internal and external standards.
- Standardize medical equipment and supply lists across knownwell clinics, ensuring alignment with clinical protocols and service delivery needs.
- Oversee vendor relationships and procurement strategy for clinical equipment and materials in partnership with operations.
- Develop systems to track and optimize inventory, maintenance schedules, and cost-effectiveness across the clinical supply chain.
Clinical SOPs, Systems & Training
Cross-Site Quality Improvement & CIN Alignment
New Site Integration & Readiness (De Novo, M&A)
Medical Supplies, Vendors & Clinical Infrastructure
We offer a comprehensive benefits package (Medical, Dental, Vision, 401k match, PTO), competitive salary and the opportunity to be part of a purpose-driven organization that is dedicated to making a positive impact on the lives of patients. If you are an ambitious and experienced clinician who is passionate about transforming healthcare and creating meaningful change, we invite you to apply and join our dynamic team. Please send us a note at hiring@knownwell.health.
knownwell, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Based on current size of the clinic and HIPAA regulation, providers cannot receive care in clinic and provider’s household members cannot receive primary care in the clinic.
