Senior Vice President of Practice Operations
Remote
G&A – Operations /
Full-time /
Remote
Meet knownwell, weight‑inclusive healthcare for all.
Join a dynamic company that is re‑imagining how care is delivered for patients living with obesity and related metabolic conditions. knownwell offers primary care, metabolic health services, nutrition counseling, and health coaching through a hybrid model that combines in‑clinic and virtual visits so patients get support where and when they need it. We recently closed our Series A—led by Andreessen Horowitz—and are scaling rapidly across multiple states.
Responsibilities:
- Own P&L and KPIs for all clinics, including visit volume, clinician productivity, NPS, EBITDA, and unit economics.
- Develop and socialize a standardized operating model, SOPs, and dashboards to ensure consistent performance across markets.
- Establish weekly, monthly, and quarterly operating rhythms that drive accountability and continuous improvement.
- Partner with Real Estate, Finance, and Clinical teams to select sites, negotiate leases, manage build‑outs, and launch new practices on time and on budget.
- Lead integration of acquisitions or de novo sites, ensuring rapid adoption of knownwell playbooks, culture, and systems.
- Build scalable processes for state licensing, payer enrollment, and supply‑chain readiness.
- Champion Lean / Six Sigma principles to eliminate waste in patient intake, room turnover, care coordination, and revenue cycle hand‑offs.
- Collaborate with Product & Engineering to enhance workflows in athena and internal tools; influence our digital road‑map based on frontline feedback.
- Deploy capacity planning and workforce management models that align staffing with patient demand in both in‑person and virtual channels.
- Build, coach, and inspire a high‑performing field organization of Regional VPs, Directors, Practice Managers, and frontline staff.
- Serve as a dedicated mentor, coaching emerging leaders and frontline managers to reach their full potential.
- Design clear career paths, performance metrics, and incentive structures that reward quality, efficiency, and patient‑centric care.
- Foster a culture of inclusivity, ownership, and data‑driven decision making.
- Serve as the connective tissue between Clinical, Central Operations, Revenue Cycle, Finance, Product, Marketing, and People teams.
- Translate company OKRs into clinic‑level execution plans and ensure cross‑functional alignment.
- Ensure practices adhere to all federal, state, and local regulations (HIPAA, OSHA, CLIA, NCQA, Joint Commission).
- Maintain robust policies for safety, infection control, and incident reporting; oversee internal audit cadence and remediation plans.
Qualifications
- 12+ years progressive leadership in multi‑site healthcare operations, with 5+ years at the VP or equivalent level.
- Demonstrated success scaling a provider organization from <$50 M to >$150 M revenue; proven P&L ownership.
- Deep expertise in clinic build‑out, workflow design, capacity modeling, and continuous improvement (Lean/Six Sigma Black Belt a plus).
- Comfort operating in hybrid fee‑for‑service and value‑based care environments; experience with athena or similar EHR preferred.
- Data fluency—able to build and interpret dashboards in Looker/Tableau, and drive decisions with SQL, Excel, or similar tools.
- Inspirational leader with exceptional communication, change‑management, and stakeholder‑influence skills.
- High emotional intelligence and low‑ego leadership style that drives results through collaboration and curiosity.
$220,000 - $250,000 a year
Base salary, plus performance bonus and equity. We also offer a comprehensive benefits package (Medical, Dental, Vision, 401k match, PTO, paid parental leave) and the chance to join a purpose‑driven team transforming metabolic health at scale.
Equal Opportunity Employer
knownwell, Inc. provides equal employment opportunities to all employees and applicants and prohibits discrimination of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
