Program Operations Coordinator - Germany (EMEA)
Düsseldorf
Customer Strategy – Koddi Ads /
Full-time /
Remote
We are looking for a tech-savvy and inquisitive Program Operations Coordinator to join our growing Program Management Team. The Program Operations Coordinator will execute on strategic initiatives, maintain key stakeholder relationships, and optimize projects to ensure the success of Koddi Ads programs. The ideal candidate is data-driven, possesses excellent communication skills, and has a passion for providing World-Class support.
What you will do
- Act as a central point of contact for publishers and partners, ensuring that the scope and direction of each program is on schedule and all stakeholders are well-informed
- Collaborate across teams internally and externally on key initiatives
- Investigate and resolve business process and technical issues
- Establish and enhance repeatable frameworks for scalable outcomes
- Educate and support external partners on program features and performance
- Perform testing of resolved issues, create and update processes
- Analyze quantitative and qualitative data, generating actionable insights
- Identify interdependencies and escalate barriers for effective problem-solving
What skills and experience you bring
- 0-3 years of experience; Recent graduate with previous experience in applicable projects or internship programs.
- Must be fluent in English and at least 1 of the following: German, Italian or Turkish
- Additional "nice to have" languages: Spanish or Portuguese
- Analytical mindset with proficiency in data analytics tools and methodologies
- Understanding of advertising operations and campaign optimization
- Capable of independently solve issues with limited oversight
- Inquisitive, curious nature to uncover and understand program dynamics and trends
- Ability to communicate results, findings, and updates clearly & concisely to publishers & partners
- Self-motivated with strong work ethos and the ability to multi-task
- Approach challenges with empathy and a desire to learn
- Detail-oriented, data-driven and organized
- Experience with ZenDesk, Salesforce.com, or Intercom preferred
- Proficient in Excel
- Strong creative thinking and problem-solving skills
- Excellent customer service skills and ability to work collaboratively across internal and external teams
- Fluent in English and in 1 or more of the following: Portuguese, Italian or Turkish
ABOUT KODDI
Koddi is a global technology company with software and services that help top digital marketplaces effectively monetize their first-party audiences through industry-leading commerce media technology and strategy. Our enterprise platforms leverage first-party data to drive marketplace revenue and profit by improving user experience and target shoppers throughout the purchase path. Koddi’s platforms enable any advertiser, any marketplace, in any industry to increase awareness, generate demand, and drive revenue.
