Deployment Team Member

Palo Alto, CA /
Operations /
Temporary Employee
About Koko

Koko's team is comprised of individuals at the top of their fields, spanning from deep technology to behavioral therapy. We're all inspired to help our aging loved ones and the over 50 million older adults in the United States age on their own terms–and thrive in motion.

Based in Palo Alto, California, we strive to cultivate an inclusive work environment in which everyone, regardless of gender, race, religion, age, or background can contribute to the best of their ability.

Koko is backed by Lightspeed, Khosla Ventures, and Y Combinator.

About the role

We are looking for a proactive and independent worker to add to our beta deployment team. The deployment team is responsible for communicating with users, installing devices in their homes, guiding them through the Koko program, maintaining our devices, and communicating feedback to engineers. 

This person’s main responsibility will be to drive to users homes, install our device for an optimal experience, guide the user through set-up and then retrieve the device at the end of the program. 

Depending on the skill and experience of the applicant, there may be more opportunities and hours available in quality assurance work and device assembly. 

You will be responsible for

    • Assembling deployment kits
    • Driving your own vehicle to deployments
    • Following deployment schedule and arriving at users home in a timely manner
    • Following installation requirements when deploying a device in the users home 
    • Troubleshooting during deployment to ensure successful installation
    • Picking up deployment kits from users in a timely manner
    • Sanitizing and cleaning device and device parts upon return to the office
    • Tracking locations of deployment kits accurately
    • Documenting each deployment
    • Keeping deployment area clean and organized
    • Troubleshooting with users during their program experience
    • Completing inter-company deliveries
Requirements
-Experience with troubleshooting technology independently
-Can clearly communicate information to individuals and groups
-Is proactive and can work independently when given assignments
-Has personal vehicle accessible for deliveries
-Experience with navigating and updating spreadsheets

Koko is an equal opportunity employer. As standard procedure for all new hires, this position is subject to background check, & reference check.