Help Desk Technician

States of Arizona, California, Iowa, North Carolina, Ohio, Oregon, Texas, Utah or Washington /
Computer/Software /
Fully Remote
THE PERFECT CANDIDATE
The perfect Help Desk Technician at Kotis is friendly, eager to help both proactively and reactively, and has amazing customer service skills.  This individual loves tackling problems and works quickly and efficiently. 
 
THE JOB
The Help Desk Technician is responsible for providing technical assistance and support. The Help Desk Technician responds to helpdesk requests, troubleshoots and determines issues, and implements solutions.  Clear communication and the ability to explain user instructions is an essential part of this role.  

RESPONSIBILITIES

    • Respond to helpdesk requests to resolve technical problems or answer user questions
    • Follow-up to ensure resolution of helpdesk requests
    • Document requests to ensure consistency in procedure
    • Maintain performance of computer systems
    • Install, modify, update and repair computer hardware and software
    • Receive, store, and ship out devices to end users as needed
    • Set up and configure PCs, Macs, and accounts for new users
    • Train computer users
    • Present information effectively and respond to questions from employees
    • Work with the IT team to evaluate methods of providing technical support to Kotis and provide input to help desk processes

REQUIREMENTS

    • 0-2 years of technical support experience
    • 3-4 years troubleshooting technology
    • Excellent PC and Windows troubleshooting skills
    • Strong skills and understanding of Microsoft Office applications
    • Knowledge of Microsoft 365
    • Eager to learn new technology
    • Solid understanding of other common business applications
    • Excellent verbal/written communication
    • Self-motivator
    • Schedule 8:30am - 5pm PST with the possibility of 1.5 hours flexibility earlier after onboarding


Kotis Design is an equal opportunity employer. We are committed to recruiting and employing highly qualified individuals who represent the diverse communities in which we live, and with whom we work. We base our personnel decisions on merit, qualifications, performance, and business needs. All employment-related decisions are made without unlawful discrimination based on race, religion, color, national origin, gender, age, marital status, physical, sensory, or mental disability, military status, sexual orientation, gender identity, genetic information, political ideology, status as a victim of domestic violence, sexual assault, or stalking, or any other factor determined to be unlawful by applicable federal, state or local statutes. If you have a disability or special need that requires accommodation, please contact us at careers@kotisdesign.com.