Salesforce Administrator
London
Technology – Data Operations /
Full-time /
Hybrid
At Kpler, we simplify global trade information and provide valuable insights. Founded in 2014, our goal is to help over 10,000 organisations by offering the best intelligence on commodities, energy, and maritime through a single platform.
Working at Kpler means you'll be a key player in turning complex data into strategic resources for our clients. Your role involves creating data-driven stories that empower clients in their industries.
Your expertise helps Kpler navigate markets successfully. Your journey starts here, where innovation meets impact. Join our team of 500+ talented people from 35+ countries worldwide.
Your mission
- CRM Administrator is tasked with administering, customising, and optimising the CRM ecosystem to support commercial operations.
- Working closely with stakeholders across the organisation, the CRM Administrator gathers requirements, implements system enhancements, and provides support to CRM users.
- Additionally, the role involves responsibilities in data management, reporting, system integration, and project management to drive continuous improvement and maximize the value of the CRM investment.
- The role demonstrates strong technical expertise in CRM administration, possesses a deep understanding of business processes, and exhibits a passion for delivering exceptional user experiences
Key Responsibilities
- Understand the commercial operation, challenges, and objectives of each team; improve their operation through CRM administration and consultation.
- Provide system administration support for the CRM, focusing on user permissions, custom objects, workflows, and profiles.
- Ensure the CRM system is optimized for performance and scalability to meet the organization's evolving needs.
- Oversee data integrity and quality within the CRM system, including data entry standards, data hygiene practices, and data cleansing activities.
- Create, manage, and optimize complex workflow rules, data validation, and approval processes.
- Create and manage custom objects, fields, formulas, record types, page layouts, reports, and dashboards.
- Analyse data to provide insights into team operation, effectiveness, and productivity.
- Work closely with other team members to capture business requirements and implement CRM solutions.
- Coordinate and support integrations with third-party apps, plugins, and tools.
- Application development, including basic Visualforce pages/Lightning pages, Lightning Web Components
- Working with integrated applications such as Conga, Docusign, Boomi etc.
- Support daily troubleshooting, bug fixing, user adoption, training, and documentation.
- Identify and resolve data anomalies, maintaining high data integrity.
You are or have...
- 3+ years of CRM Administration experience (preferably Salesforce).
- Ability to administer and configure a CRM system (custom objects, workflows, permissions, etc.).
- Experience implementing and developing in Apex, Visualforce, and JavaScript
- Fluency in English, strong communication, collaboration, and problem-solving skills
Nice to have
- Salesforce certifications
- Competency in some of the following: HTML, XML, SQL, Java,
- REST and SOAP-based web services
- Experience working closely with commercial teams and implementing their requirements in the CRM system.
We're a dynamic company dedicated to nurturing connections and innovating solutions that tackle market challenges head-on. If you're driven by customer satisfaction and thrive on turning ideas into reality, then you've found your ideal destination. Are you prepared to embark on this exciting journey with us?
we make things happen
We act decisively and with purpose, and we like to go the extra mile.
we build
together
We foster relationships and develop creative solutions to address market challenges with cool features and solutions.
hey, how can i help you today?
Being accessible and supportive to colleagues and clients with a friendly approach is essential.
Our People Pledge
Don’t meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don’t match 100% of the job requirements. Don’t let the confidence gap stand in your way, we’d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.
Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.
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