Technical Senior Business Analyst (AI)
Auckland
Business Enablement – IT Services /
Permanent Full-Time /
Hybrid
At KPMG New Zealand, the commitment to fuelling prosperity for all New Zealanders is central to our mission. We bring this purpose to life by adhering to our Code of Conduct and consistently demonstrating our shared Values of Integrity, Courage, Excellence, and Together, for Better.
The opportunity:
- This opportunity is for a Senior Technical Business Analyst seconded to the AI Team where you will partner with business leaders and engineers to translate complex processes and policies into robust, testable requirements for AI-enabled solutions. You will lead structured discovery, define evaluation and acceptance criteria, support solution design and champion governance so solutions are safe, compliant, and deliver measurable outcomes.
Day to day you will:
- Lead discovery to map current and future state processes, decision points, and escalation paths, producing clear and reusable artefacts.
- Translate business rules and policy into machine-readable specifications (e.g., decision tables, structured requirements, prompt/skill specifications).
- Define evaluation datasets, success metrics, and adversarial tests to validate quality, safety, and reliability.
- Partner with engineers to shape solution options, integrations, non-functional requirements, and test plans.
- Prepare governance inputs (risk assessment, data classification, access/RBAC, privacy considerations) and track approvals to completion.
- Plan and run UAT and pilot phases; coordinate training, comms and change activities to drive adoption.
- Measure and report business impact (time, quality, cost) and agent performance (success and intervention rates).
- Maintain a groomed backlog, RAID, and stakeholder communications, ensuring alignment and momentum.
About you:
- AI first in your approach to work.
- 5+ years’ experience as a Business Analyst (or Product BA) delivering technology-enabled change in complex environments.
- Outstanding facilitation, requirements elicitation, and documentation skills; able to turn ambiguity into crisp, testable acceptance criteria.
- Proven experience with AI/automation or data-driven solutions, including defining evaluation sets and measurable outcomes.
- Working knowledge of enterprise platforms and data (e.g., Power Platform, Azure, ServiceNow, SharePoint/Fabric), APIs/connectors, and identity/RBAC concepts.
- Familiar with AI governance, risk and compliance processes (privacy, data protection, DLP/labeling) and how they influence design and rollout.
- Comfortable partnering closely with engineers and product owners; excellent communication with senior stakeholders.
- A growth mindset: curious, pragmatic, and outcome focused.
- Confidence with LLM/agent concepts (human-in-the-loop, prompt patterns, tool/skill design, telemetry, cost controls).
Recruitment Agencies: The recruitment for this role is being managed directly by the KPMG Talent Acquisition team. We will contact our preferred agency partners if we require agency assistance. Thank you for your understanding.
Life at KPMG
KPMG values diversity in the workforce and we encourage candidates from diverse backgrounds to apply for roles, including individuals with a disability, additional mental health needs, chronic health conditions or who identify as neurodivergent.
For disabled and neurodiverse candidates, if you encounter accessibility barriers or if you have access needs and require support to participate equitably in the recruitment process, please phone Enya van Dulm on 04 816 4660 or email KPMGAccessibilityNetwork@kpmg.co.nz
We offer rewarding careers to talented individuals and a holistic range of benefits to support your life balance, whatever your circumstance. We want you to do Work That Matters, Thrive and Grow and know that you Belong here with us, at KPMG.
As a KPMG employee, we will offer you:
— Access to the firm's annual incentive scheme
— Opportunities for local and international secondments
— Hybrid working across a mix of office, client and home hubs to recognise that people have individual circumstances and preferences when it comes to where and how they work
— The ability to work from overseas and extend time connecting with friends and family outside New Zealand
— Flexible leave options, including the ability to purchase additional annual leave
— Gender-neutral support for all stages of the parental journey, including access to 18 weeks of fully paid parental leave for all new parents
— A paid professional association membership of your choice
— Digital accreditations through our partnership with Microsoft, LinkedIn Learning, with bespoke learning pathways for all employees
— A wide-range of special offers and discounts on insurances, banking services, and lifestyle goods and services
— The support, allyship and opportunity to join our many Inclusion, Diversity and Equity Affinity networks, including the Kiwa, Pride, Ethnicity, Accessibility and Wahine groups
— The opportunity to participate in Green Team activities, as we work toward reducing the firm’s environmental footprint and become carbon zero by 2030
— An invitation to join your local Social club and enjoy events aimed at bringing people together for social, sporting, cultural, family and fundraising activities
— Paid time off for volunteering and involvement in citizenship activities
— An array of health and wellness benefits such as free flu vaccinations, subsidised sporting events, free confidential counselling services, additional 5 days of Wellbeing leave to support you and your family's overall health and wellness, access to our Wellbeing portal with an extensive range of advice and resources and much much more!
We believe that diversity of background and experience strengthens relationships and delivers meaningful benefits to our people, clients and communities. Our goal is to be recognised as an employer of choice for all, irrespective of gender, ethnicity, generation, flexible work status, family circumstances, sexual orientation or disability. Further info can be found on our website.
