Trust Department Manager

United States /
Regional and Banking Operations /
Full-time, Onsite or Remote
About Kraken

As one of the largest and most trusted digital asset platforms globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide - our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world.

Responsibilities:

Kraken Bank is looking for a talented and experienced business executive to lead the Trust business of the institution. This includes setting up and managing the department. Details include hiring, training/cross-training, establishing policies and procedures, building the product offering, reporting, and overall administration of the Trust line of business.

Other responsibilities include reinforcing the application of superior customer service through his or her own example along with appropriate follow through with involved customers and employees. Administers a portfolio of trust and agency relationships of high net worth clients for the Bank; provides trust and estate solutions to clients; maintains business relationships and pursues new business opportunities.

Maximizes client engagement by training staff in assessing, understanding, and identifying client’s trust needs including estates, personal trust, guardianships, corporate trusts, and any other appropriate fiduciary capacity. Confers with clients, heirs, attorneys, tax professionals, and other interested parties as necessary over the life of the account to explain the Bank’s role; resolves issues or problems, establishes the needs and interests of each, and provides assistance. Assumes responsibility for the administration and discharge of the Bank’s legal/fiduciary responsibility for all assigned estate and trust accounts.

Consistently applies superior decision making techniques pertaining to inquiries, approvals, and requests as they apply to existing policies and procedures, keeping within assigned approval limits. Assumes responsibility for special projects; gathers data and prepares reports for Executive Management, audits, and other personnel.

The final stop in answering complex customer trust transactions, problems, or inquiries. Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations; adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.

Responsible for defining new business initiatives that incorporate the requirements from all Bank stakeholders. Establish close relationships with critical and prospective Bank vendors. Must be a self-starter, and able to operate independently. Prepare well for all meetings, communicate well across the organisation to all stakeholders. Produce excellent written communication. Thoroughly document all policies and procedures. Maintain current knowledge of industry trends and potential impact on the line of business.


    • These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner.
    • Individual abilities may result in some deviation from these guidelines.Bachelor’s degree (BA) from a college or university, at least 7 years related experience and/or training; or the equivalent combination of education and experience. 
    • Work related experience should consist of an in-depth background in trust administration and client portfolio management. 
    • Educational experience, through in-house training sessions, formal school or financial related curriculum, should be applicable to the financial industry.
    • CTFA Certification (or commitment to become certified) or law degree is a bonus.
    • Advanced knowledge of trusts including all charitable vehicles such as unitrusts, annuity trusts, lead trusts, private foundations, estate planning, and trust taxation.
    • Advanced knowledge of trust investment portfolio strategies.
    • Advanced knowledge of financial products and services, including, but not limited to consumer and commercial banking products and services, trust, brokerage and investments, insurance, digital assets, etc.
    • Ability to supervise Trust Officers and Administrators.
    • Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
    • Excellent organizational and time management skills.
    • Skills in computer terminal and personal computer operation; host computer system; word processing, spreadsheet and specialty software programs.
    • Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, speak clearly to customers and employees.
    • Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
    • Ability to work with minimal or no supervision while performing duties.
    • Prior work experience or knowledge of the Digital Assets industry preferred.
We’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background. 

As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. 

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