Client Success Specialist (EMEA/APAC)

EMEA
Client Success
Remote
About Kraken

Kraken is one of the largest and most successful bitcoin exchanges in the world and we’re growing faster than ever. We’re looking for people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers, we truly believe our success depends on having both in spades. Join us and the movement to change the way the world thinks about money.

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About the Role

This is a fully remote role. You must be willing to work evenings and weekends.

We are seeking a highly ambitious, energetic, and confident person to join our Client Success team. You will have a unique flair for client communication and understanding client behavior. You are known for building long-lasting business relationships and can act as a problem solver.

As a Client Success Specialist you will oversee a portfolio of assigned key clients, develop new business from existing clients while solving issues, and occasionally assist with bringing in fresh business opportunities.

Your impact:

By consistently providing an exceptional customer experience, you will ensure that our clients maximise their value from Kraken’s products and thus directly contribute to Kraken’s success.

What you will do:

Act as a full-range supporter and service researcher for your assigned key clients
Be available for your clients to contact you via any channel they prefer, including voice communication
Enhance Kraken’s reputation by taking initiative in owning the client’s request and providing the best client experience in the financial services industry
Regularly report on client issues, recommendations, criticism and trading activity, so that we make our good even better

You are:

Experienced with assisting and communicating with high value clients
A cryptocurrency enthusiast with a very sound knowledge of international payments and banks
An accomplished in-depth researcher
Extremely security and privacy conscious
Innovative and resourceful with a “Think outside the box” attitude
Accountable with a strong sense of ownership
A confident communicator who thrives on dealing with stakeholders at all levels
A motivated and energetic self starter with excellent people skills who thrives in a result driven environment

What’s in it for you?

Unparalleled industry training to help you become a subject matter expert in a specific domain of customer support
A place in a growing, supportive team where you’ll be encouraged to bring fresh ideas to the table
Collaboration with an international, thriving remote community filled with dreamers and doers
The opportunity to work with one of the fastest growing and largest digital asset exchanges in the world
Competitive salary, perks, benefits and culture
What next?

If you think that you are the one, apply and tell us why you’re our ideal new recruit. We will be in touch as soon as possible.

Check out all our open roles at https://jobs.lever.co/kraken. We’re excited to see what you’re made of.  

We’re powered by people from the around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.