Senior Client Delivery Lead (Data)
New York
Delivery 📦 – Client Delivery /
Full-time /
Hybrid
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
We have been licensing Kraken for over 4 years, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been setting a new standard for what business transformation can look like.
Who are we looking for?
We’re looking for a brilliant Senior Client Delivery Lead with experience in data and a track record of supporting their own or others’ data teams - ideally in the energy sector. You’ll help clients transition to using Kraken data, transform their internal data capabilities in service of larger business transformation, and shape our data product roadmap based on real-world needs.
The role
You’ll work directly with the client, and across Kraken teams, to enable the client to build impactful reporting, answer data questions, and advise on building transformative data capabilities. This is a great role for someone who loves data, loves working with clients, and loves collaborating.
We are a flat and agile organisation and plan to remain this way. We are looking for a hands-on Senior Client Delivery Leads that can support both directly and indirectly - sometimes jumping in and writing queries or solving data challenges and other times advising or up-skilling both clients and colleagues.
This person will play a critical role in ensuring the clients’ reporting and analytics transition to Kraken goes smoothly - and ensuring that clients build the transformative data capabilities needed to get full value from Kraken data and power aspirational business goals.
You will be joining the client delivery team with Kraken working to support North American clients through their technology transformation journeys, supporting new and long term migration projects.
The Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
What you'll do:
- Guide clients in transitioning foundational reporting to Kraken, through hands-on support, working sessions, and trainings
- Support clients in developing their internal data capabilities, both directly and in collaboration with Kraken partners
- Identify client data needs and priorities to inform the data product roadmap
- Partner with engineering to deliver new data features and requirements aligned to client use cases
- Train Kraken’s broader client delivery team on the skills to support client data questions and needs in their respective domains
- Ensure we are constantly reviewing and adapting to customer and business needs
- Potential to build a small, regional team to further scale work
This is a hands-on, individual contributor position. The role is North America based and your projects could be run from any state, travel is expected as part of this role.
We are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.
You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.
You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.
What you'll need:
- Experience in a regulated utilities environment
- We will be launching a new office and will need you to be onsite 3+ days a week. There will also be travel to client sites across the country at regular intervals.
- Experience working with data and data teams, for example as a data analyst, data scientist, analytics engineer, data consultant or similar
- Strong familiarity with modern data practices and tools
- Strong facility with SQL and modern BI tools
- Strong agile delivery experience skills
- Excellent communications, collaboration and presentation skills
- Strong influencing skills and ability to challenge traditional ways of thinking
- Patience – our clients are undergoing huge transformations that take time and require our understanding
- Experience leading data teams or mentoring others
- Consulting experience a plus
Experience / Qualifications needed:
- Technical mindset, experience in the energy supply sector and with customer journeys
- Degree qualified equivalent, with strong client delivery and/or product ownership experience
- Experience in client facing roles and stakeholder management
- Experience in managing technical product or projects
- Exceptional interpersonal skills
- Proficient in tools such as miro and office suite
Culture fit:
- Passionate about leading, motivating and developing others
- Passionate about helping customers (without them, we don’t exist)
- Passionate about technology (we are a tech business disrupting energy)
- Committed to sustainability (we are all about speeding up the shift to a more sustainable world)
- Open minded, flexible and adaptable (we are constantly growing, changing and evolving)
- Confident in decision making
- Supportive
- Approachable
- Inclusive
- Resilient, working well under pressure
Why else you'll love it here:
- Great medical, dental, and vision insurance options including FSAs.
- Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
- 401(k) plan with employer match.
- Parental leave. Biological, adoptive and foster parents are all eligible.
- Pre-tax commuter benefits.
- Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
- Equity Options: every Octopus employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
- Modern office or co-working spaces depending on location.
- We hire a wide range of experience levels into our delivery teams. The salary range for this role in NYC ranges on average from $130,000-$200,000 (with some flexibility) depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.
If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
