Senior Client Delivery Lead - Data
Melbourne
Delivery 📦 – Client Delivery /
Full-time /
Hybrid
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Kraken Customer
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
Who are we looking for?
We’re looking for a brilliant Senior Client Delivery Lead with experience in data and a track record of supporting their own or others’ data teams - ideally in the energy sector. You’ll help clients transition to using Kraken data, transform their internal data capabilities in service of larger business transformation, and shape our data product roadmap based on real-world needs.
The role
You’ll work directly with the client, and across Kraken teams, to enable the client to build impactful reporting, answer data questions, and advise on building transformative data capabilities. This is a great role for someone who loves data, loves working with clients, and loves collaborating.
We are a flat and agile organisation and plan to remain this way. We are looking for a hands-on Senior Client Delivery Leads that can support both directly and indirectly - sometimes jumping in and writing queries or solving data challenges and other times advising or upskilling both clients and colleagues.
This person will play a critical role in ensuring the clients’ reporting and analytics transition to Kraken goes smoothly - and ensuring that clients build the transformative data capabilities needed to get full value from Kraken data and power aspirational business goals.
What you'll do
- Guide clients in transitioning foundational reporting to Kraken, through hands-on support, working sessions, and trainings
- Support clients in developing their internal data capabilities, both directly and in collaboration with Kraken partners
- Identify client data needs and priorities to inform the data product roadmap
- Partner with engineering to deliver new data features and requirements aligned to client use cases
- Train Kraken’s broader client delivery team on the skills to support client data questions and needs in their respective domains
- Ensure we are constantly reviewing and adapting to customer and business needs
- Potential to build a small, regional team to further scale work
What you'll need
- Degree qualified equivalent, with strong client delivery and/or product ownership experience
- Experience working with data and data teams, for example as a data analyst, data scientist, analytics engineer, data consultant or similar
- Strong familiarity with modern data practices and tools
- Strong facility with SQL and modern BI toolsStrong agile delivery experience skills
- Excellent communications, collaboration and presentation skills
- Strong influencing skills and ability to challenge traditional ways of thinking
- Patience - our clients are undergoing huge transformations that take time and require our understanding
- Experience leading data teams or mentoring others
- Experience in the energy sector a plus
- Consulting experience a plus
If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
