Client Delivery Lead (f/m/d)
Berlin / Remote, DE
Delivery 📦 – Client Delivery /
Full-time /
Hybrid
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
What we do
We build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
We have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.
The team:
You will be joining the client delivery team with Kraken working to support European clients through their technology transformation journeys, supporting long term migration projects. The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements.
They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs. The Senior Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients.
You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
What will you'll do!
- You will be managing the relationship with enterprise client counterparts (often product owners and business owners)
- You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
- Being the knowledge base of how Kraken works and how we deliver Kraken Platform
- Triaging incoming requests and communicating client priorities internally.
- Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform
- Supporting the engineering team to deliver product features
- Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.
This is a hands-on, individual contributor position. The role is European based and your projects could be run from any country, travel is expected as part of this role.
We are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.
You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.
You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.
Key Success Factors (What you need to have)
- In this position you will be laser focused on satisfying our customer’s needs. We are looking for people with strong problem solving skills and a super positive solutions oriented mindset. If you have a taste for raising up to challenges and a winner mindset, this position is the right fit for you! (“Every problem has a solution, facing new challenges is exciting because that’s what makes us better every day and the bigger the challenge, the bigger the feeling of success”)
- Strong enterprise client delivery and/or product ownership experience
- Agile delivery experience
- Fluent English and German is mandatory
- Experience of product management and customer journeys
- Solid understanding of technology and associated trends
- Excellent communications, collaboration and presentation skills
- Strong influencing skills and ability to challenge traditional ways of thinking
- Experience of working with significant complex delivery pipelines for clients
- Patience and initiative - our clients are undergoing huge transformations that take time and require our understanding
- Time management and a get-stuff-done attitude
- Consulting experience is a plus
Why else you'll love it here
- An internationally positioned team with flat hierarchies and open and transparent communication
- We rely on flexible working hours
- Share options: You will have the opportunity to participate in the international success of Octopus Energy Group Ltd. through share options.
- Hybrid work: Whether you want to come to the office or stay at home, we're flexible!
- Language connects: Take your English skills to the next level with Preply, our corporate language training provider
- For more exercise: Lease your favourite bicycle from us at a low price
- For a healthy work-life balance: train with Wellpass in over 6000 sports and health facilities all over Germany
- Eating makes you happy: We'll give you a monthly allowance of 108,45€ for your daily lunch (easily via app).
- For a relaxed commute to work: We reimburse you for public transport costs
- One less thing to worry about: we'll cover some of your childcare costs
- Whether online or offline - team cohesion and joint events are part of our everyday working life
- A stylish working environment in our Berlin office close to Prenzlauer Berg, or Munich in our office close to Ostbahnhof
- For a secure future: the opportunity to take out a company pension scheme through us
As we are an international organization, we kindly ask you to send us your CV in English.
If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.
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