Client Delivery Lead - Kraken Distribution
Melbourne
Delivery 📦 – Client Delivery /
Full-time /
Hybrid
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Who are we looking for?
We’re looking for a brilliant Client Delivery Lead with experience in data / data migrations and a track record of supporting their own or others’ data teams - ideally in the energy sector. You’ll help clients transition to using Kraken data, transform their internal data capabilities in service of larger business transformation, and shape our data product roadmap based on real-world needs.
About the role
You’ll work directly with clients and cross-functional Kraken teams to support the successful delivery of our Kraken Distribution solution. This role focuses on helping clients migrate data into Kraken and unlock value from their data in the platform - enabling insightful reporting, resolving data-related questions, and advising on how to build transformative analytics capabilities within the energy distribution space.
We’re a flat and agile organisation, and we’re committed to staying that way. We’re looking for a hands-on Client Delivery Lead who can flex across a range of needs - diving into data and migration challenges and writing SQL queries, to advising stakeholders and upskilling both clients and internal teams. You’ll play a key role in making sure our clients get the most out of Kraken Distribution's powerful data systems.
This is an exciting opportunity for someone who’s passionate about data, thrives in client-facing roles, and is eager to work at the intersection of technology and the evolving energy networks landscape.
What you'll do
- Support clients to migrate data to Kraken via the platform’s migration APIs (i.e., support ETL migration processes)
- Drive the migration process, working collaboratively across client, partner and Kraken teams to deliver successful project outcomes (i.e., on time delivery)
- Help document and build out the Kraken Distribution data model
- Guide clients in transitioning foundational reporting to Kraken, through hands-on support, working sessions, and trainings
- Support clients in developing their internal data capabilities, both directly and in collaboration with Kraken partners
- Partner with engineering to deliver new data features and requirements aligned to client use cases
- Train Kraken’s broader client delivery team on the skills to support client data questions and needs in their respective domains
- Ensure we are constantly reviewing and adapting to customer and business needsPotential to build a small, regional team to further scale work
What you'll have
- Degree qualified equivalent, with strong client delivery and/or product ownership experience
- Experience working on migrating data and/or products from legacy systems to modern platforms
- Experience working with data and data teams, for example as a data analyst, data scientist, analytics engineer, data consultant or similar
- Strong familiarity with modern data practices and tools
- Strong facility with SQL and modern BI toolsStrong agile delivery experience skills
- Excellent communications, collaboration and presentation skills
- Strong influencing skills and ability to challenge traditional ways of thinking
- Patience - our clients are undergoing huge transformations that take time and require our understanding
- Experience in the energy sector a plus
- Consulting experience a plus
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.
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