Product Manager
London
Product 📈 – Product Management /
Full-time /
Hybrid
Kraken is the operating system for utilities of the future. Built in-house at Octopus Energy, we took them to become the biggest supplier in the UK, and now we power energy companies and utilities around the globe - in 10 countries and counting, licensing software to giants like Origin Energy in Australia and Tokyo Gas in Japan. We’re on a mission to accelerate the renewable transition, and bring affordable green energy to the world.
We’ve reinvented energy products with smart, data driven tariffs to balance customer demand with renewable generation, and Kraken’s platform controls more than half of the grid-scale batteries in the UK. We’re driving the uptake of low carbon technologies like solar panels and heat pumps via our software for engineers in the field. Our platform allows our energy specialists to be the most productive in the industry, with our suite of AI tools making us pioneers in using ML and AI to make agents' lives easier and customers happier. We do it by hiring clever, curious, and self-driven people, enabling them with modern tools and infrastructure and giving them lots of autonomy.
Our ML team consists of ML, front-end and back-end engineers, so that we can rapidly prototype and get innovative tools in use at breakneck speed.
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
We’re revolutionising the utilities industry and are excited about how Kraken can transform both the customer experience and operational efficiency for our clients.
By prioritising customer satisfaction and cost competitiveness, we believe Kraken is not just the best solution for businesses, but also a powerful tool in addressing the climate crisis.
We’re seeking a hands-on Product Manager to help build and enhance our customer service AI products within Kraken, delivering an industry-leading experience for our clients.
We’ve had great success in using AI to bring better service to customers, but it’s just the beginning: we’re redefining the way that customer service works from the ground up. You’ll bring the next generation of AI-powered features to customer service at Kraken, redefining client’s businesses and bringing better, faster service to end customers.
If you're passionate about improving customer experiences, working with technology, and collaborating to find innovative solutions, this is the role for you.
What you'll do
- Coordinate and prioritise the product roadmap to ensure alignment between Kraken and our clients.
- Use your deep understanding of our AI products to identify and resolve issues, whilst leveraging existing and new technologies to drive improvement
- Gain a deep understanding of GenAI, and how to use it in real products that deliver real value
- Work closely with the software engineering teams, design team, and Client Delivery Leads, to define the product vision and strategy.
- Gather, consolidate, and break down stakeholder requirements into actionable, incremental tasks.
- Support the engineering teams to develop product features.
- Develop relationships with AI product specialists within Kraken Technologies, and some client organisations.
- Work across timezones to proactively manage dependencies and drive cross team collaboration.
- Continuously identify ways to improve visibility, remove blockers, and accelerate development.
What you'll need
- Proven experience leading large, complex products with multiple stakeholders and diverse user needs
- Keen interest in GenAI and using it to build innovative, transformative and trustworthy products
- To be able to work in an ambiguous, dynamic environment, and be comfortable with uncertainty and constant change. Experience in a fast-paced start-up or scale-up would be a plus.
- Strong team player with the ability to work effectively with global teams.
- Excellent written and verbal communication skills and an ability to interact with people with varying levels of technical knowledge.
- Experience with agile product development and user-centred design principles
- Strong stakeholder management and negotiation skills, with the ability to balance competing demands and influence decision-making at all levels of the organisation
If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
