Transformation Director
Remote, NZ
Delivery 📦 – Client Delivery /
Full-time /
Remote
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Kraken Customer
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
Octopus Energy Group is a global energy transition company touching nearly every point in the energy value chain and is valued at over $9 billion. It is one of energy-tech’s fastest-growing private companies, having won innumerable prizes in just 8 years of existence
Kraken Technologies launched to market five years ago, offering energy utilities one simple end-to-end customer management and local flexibility optimisation solution (Kraken) to help them and their customers transition to a decarbonised future. The Kraken platform is effectively the operating system for utilities, at the core of how they run their business
Kraken Technologies is growing rapidly, disrupting the incumbent tech landscape, with over 64 million end-customer accounts contracted across 11 markets globally and managing the optimisation of over 65GW. Kraken has secured licensing deals with large international energy clients to replace their core technology stack and re-image their operations with an unblemished track record of transformation success
We are tracking toward 100 million customer accounts on the platform by 2027.
What you'll do
- Be accountable for the successful execution of client implementation programs using our Build-Operate-Transfer methodology, which covers technology, operations and culture transformation
- Find solutions that bring our clients into the new software and operating model that both accelerates delivery and reduces risk
- Develop deep relationships with our C-suite client executives
- Communicate effectively to stakeholders at all levels, both internally and externally
- Continuously demonstrate Kraken’s business value to the client and build a governance model which can last once the implementation program is completed
- Set the direction and pace for program execution. Managing internal and external expectations, removing blockers and making prioritisation decisions to enable successful client transformations
- Understand the program details and report progress to the client and internal stakeholders
- Embody the Kraken ways of working. Provide support and feedback to members of the Kraken team and reinforce an environment of psychological safety.
What you'll need
- Experience in New Zealand utilities sector is highly desirable
- Proven track record of leading significant business transformation projects, ideally within utilities or similar complex industries
- Demonstrated ability to present and negotiating with C-suite executives, and to initiate strategic discussions
- Pragmatic and effective problem solver, capable of focussing efforts on critical priorities
- Strong client-centric approach with a focus on understanding and enabling client success while demonstrating the ability to manage expectations
- Collaborative team player with experience working effectively across local and global teams
- Excellent communication and facilitation skills. You are well respected with a natural gravitas
- Strong client and quality focus, with a proven ability to build and enhance customer relationships
- Willingness to undertake travel to build face-to-face relationships with clients and internal teams.
Our culture
- Kraken is at the forefront of innovation in the energy industry and we succeed in large part thanks to our people.
- To fit well at Kraken, you’ll also be: Passionate about helping clients (without them, we don’t exist)
- Passionate about technology (we are a tech business disrupting energy)
- Committed to sustainability (we are all about speeding up the shift to a more sustainable world)
- Open-minded, flexible and adaptable (we are constantly growing, changing and evolving)
- Confident in decision-making
- Supportive
- Approachable and fun to work with
- Inclusive
- Resilient, working well under pressure
- Believe in big ambitions and small egos.
If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
