Technical Product Manager
New York / Houston
Product 📈 – Product Management /
Full-time /
Hybrid
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Kraken Customer
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
We’re revolutionising the utilities industry and are excited about how Kraken can transform both the customer experience and operational efficiency for our clients.
By prioritising customer satisfaction and cost competitiveness, we believe Kraken is not just the best solution for businesses, but also a powerful tool in addressing the climate crisis.
We’re seeking a hands-on Technical Product Manager to help grow our Migrations product within Kraken, improving on an industry-leading experience for our clients.
You’ll tackle complex challenges and create capabilities which enable our customers to easily import customer data on their instance of Kraken Customer. This is a critical capability where Kraken has a proven track record, which constantly needs to grow with the rest of the business and the rest of the product.
You’ll be contributing to new ways of working for the team, as the team structure is currently evolving to better balance global product work with client-specific support.
There are currently 12 developers in the team, spread across European, American and APAC timezones ; the tech lead is in New Zealand.
What you'll do:
- Coordinate and prioritise the product roadmap to ensure alignment between Kraken and our clients.
- Use your deep understanding of our data import products to identify and resolve issues, whilst leveraging existing and new technologies to drive improvement
- Leverage deep understanding of data structures to extract insights, identify inefficiencies, and improve migration accuracy. Monitor trends, reduce errors, and share regular reporting with stakeholders.
- Work closely with the software engineering teams, design team, and Client Delivery Leads, to define the product vision and strategy.
- Gather, consolidate, and break down stakeholder requirements into actionable, incremental tasks.
- Support the engineering teams to develop product features.
- Develop relationships with communications product specialists within Kraken Technologies, and some client organisations.
- Work across timezones to proactively manage dependencies and drive cross team collaboration.
- Continuously identify ways to improve visibility, remove blockers, and accelerate development.
What you'll have:
- Proven experience leading large, complex products with multiple stakeholders and diverse user needs
- To be able to work in an ambiguous, dynamic environment, and be comfortable with uncertainty and constant change. Experience in a fast-paced start-up or scale-up would be a plus.
- Strong team player with the ability to work effectively with global teams.
- An in-depth technical understanding, allowing you to dive into complex architectures, challenge technical decisions and collaborate deeply with engineers. Experience with programming concepts, data & database structures (e.g., SQL, JSON) is highly valued.
- Excellent written and verbal communication skills and an ability to interact with people with varying levels of technical knowledge.
- Experience with agile product development and user-centred design principles
- Strong stakeholder management and negotiation skills, with the ability to balance competing demands and influence decision-making at all levels of the organisation
Why you'll love it here:
- Great medical, dental, and vision insurance options including FSAs.
- Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
- 401(k) plan with employer match.
- Parental leave. Biological, adoptive and foster parents are all eligible.
- Pre-tax commuter benefits.
- Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
- Equity Options: every Octopus employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
- Modern office or co-working spaces depending on location.
- We hire a wide range of experience levels into our delivery teams. The salary range for this role in NYC ranges on average from $110,000-$145,000 (with some flexibility) depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.
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