Head of Customer Lifetime Value
Kyiv, Ukraine
KYIVSTAR Київстар – Business to Consumer /
Full-time /
Hybrid
We are looking for a strategic and customer-obsessed leader to join our B2C team as Head of CLV. This role plays a crucial part in driving customer retention, increasing customer lifetime value, and implementing smart monetization strategies across the full product portfolio.
If you're passionate about data-driven growth, personalization, loyalty mechanics, and shaping customer journeys end-to-end — this role is for you.
Key Responsibilities
· Lead and evolve the Customer Lifecycle Management (CLM) strategy to maximize CLV across B2C.
· Develop and execute CVM campaigns: retention, upsell, cross-sell, winback, and churn prevention.
· Own monetization strategy across products and lifecycle stages.
· Shape and optimize mass personalization, behavioral segmentation, and offer management frameworks.
· Build loyalty, engagement, and reward mechanics to foster deeper customer relationships.
· Analyze performance, customer behavior, and lifetime value drivers — and turn insights into actions.
Requirements
Experience:
· 5+ years of experience in CVM, CRM, Customer Experience, or Growth roles (preferably in Telco, FinTech, or E-commerce).
· 3+ years in senior management or leadership positions.
· Proven experience with CLM/CVM tools and campaign management.
· Experience in managing cross-functional projects and leading cultural transformation.
Skills:
· Strong strategic, analytical, and communication skills.
· Deep knowledge of customer segmentation, lifecycle logic, and personalization.
· Advanced English, both written and spoken.
Key Competencies
· Strategic mindset and customer obsession
· Change management and transformation leadership
· Stakeholder influence and executive presence
· Team leadership and talent development
· Analytical thinking and data-driven decision-making
· Communication and storytelling