Senior Driver Operations Associate
Hanoi
City Teams – Vietnam /
Full-time /
On-site
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it.
Onto our tenth year as a start-up, now operating in Hong Kong, China, Taiwan, Thailand, Singapore, Vietnam and Philippines, our aspirations don’t stop there as our model has the ability to transform how goods moved in any city worldwide. Backed by a team of experienced entrepreneurs, Lalamove offers a great place to add real value because you get real ownership of what you do.
Love working with people, handling diverse & challenging problems? We want you in our team! We are looking for an enthusiastic and motivated Driver Operations Associate based in Hanoi, Vietnam. The Ideal candidate should not be afraid to try new things and get ready to make history together with the rest of the ops team at Lalamove Hanoi. You will be in charge of scheduling and training Lalamove drivers and will need to take full ownership of a crucial component of our business. Life at Lalamove is fast-paced, thrilling, and we are constantly doing things no one has ever done before.
Think you are up for it? Apply now and join the team in Hanoi, Vietnam to experience the thrill of disrupting the logistics industry!
What you will do?
- Assist DOPS Lead in leading and handling driver operations at Lalamove driver centers and ensure compliance with Lalamove’s driver policies, processes and operational standards;
- Execute plans of acquisition and expansion activities that were cascaded by Acquisition and Offline Presence team to achieve targets;
- Manage driver performance and cooperate with other departments to deliver best services to end users and drivers;
- Analyze related data and information in order to extract insights of drivers/partners’ performance and have further solutions;
- Implement and optimize systems, processes and initiatives to ensure high-quality of driver performance on our platform;
- Manage & support operations staff at Lalamove driver centers and ensure their KPIs are achieved;
- Special/ad-hoc projects will be assigned by the Line Manager/ Department Manager.
What you will need?
- Bachelor's degree or college experience preferred;Strong communication, management skill, and data-driven decision-making;
- 2-3 years of operational/leadership experience, preferably in a logistics/e-commerce fulfillment environment;
- Good MS Office skills, especially Excel is ideal;
- Good English and data analysis skills;
- Hard-working, honest, responsible; self -motivated, and self-confident.
What we seek:
- Start-up spirit & working under high pressure;
- Strong empathy to understand the needs of drivers and users;
- Calm under pressure;
- Excellent organizational & communication skills, integrity, and great follow-through on tasks;
- Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality.
What we can offer:
- Laptop and working equipment provided;
- Great leave options, including 15 annual leaves, 2 paid sick leaves (company benefit), and 1 birthday leave;
- PVI Healthcare & free comprehensive annual check-up for employees;
- Salary reviews once per year or on excellent performance;
- International team with a diverse background: Collaborate with some of the world's best talent;
- Opportunities for learning: Growth is a part of our culture. We take pride in providing our employees with the freedom to develop their skills and excel in their roles;
- Exciting and enjoyable team building activities: Happy Friday, Monthly Team Meal, Year-End Party, etc.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
Dành cho các ứng viên – Lalamove tôn trọng đến sự riêng tư và cam kết sẽ bảo mật thông tin cá nhân của bạn. Bản thông báo này sẽ thông tin đến bạn cách thức mà chúng tôi sẽ sử dụng thông tin cá nhân của bạn, giải thích về quyền riêng tư của bạn và sự bảo trợ từ pháp luật khi bạn ứng tuyển cho chúng tôi. Vui lòng dành thời gian để đọc và hiểu rõ Bản thông báo này. Thông báo về Bảo mật ứng viên: https://www.lalamove.com/vi-vn/candidate-privacy-notice
