Executive, Loyalty and Partnerships
Hong Kong, Hong Kong SAR
BI and Platform Ops – BI and Platform Ops /
Full-time /
On-site
At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia and now have our sights on taking our best in class technology to the rest of the world. And we need your help to get us there!
Role and Responsibilities:
- Assist in organizing and planning for member campaigns and events and manage marketing tools
- Execute and prepare marketing collaterals across all platforms/channels and based on customer segmentation
- Develop reports for tracking the effectiveness of loyalty and partners promotions
- Perform day-to-day operations, admin support and system maintenance, such as collaterals preparation and promotion campaign setup
- Act as day-to-day key contact and point of escalation for rewards program member and operational enquiries (Finance, Partners, Customer Service)
- Conduct quality checks and operation flow for the Rewards Program in all markets
- Identify operational efficiencies, automation requirements and new ways to deliver all operational and service by working and interacting with vendors and cross teams
- Keep track of the usage/ stock of rewards
- Coordinate with vendors and internal stakeholders, establish and perform bonus crediting, refund process when necessary
- Assist in ad hoc projects when required
Requirements:
- 1-2 years’ relevant experience in execution of marketing campaigns and reporting
- Diploma/degree in Business/Marketing is preferable
- Ability to work in fast paced environment, handling multiple projects and ensure timeline is met
- Attention to detail, time management and organizational skills
- A proactive team player with positive attitude
- Good communication skills
- Fluency in Cantonese and English, both written and spoken and computer literacy i.e. MS Office
- Experience and understanding in marketing, loyalty and rewards program operation is an advantage
