Customer Service Associate 客服專員

Taipei /
City Teams – Taipei /
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. 

Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realise this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing  an even more global presence.


    • 在Lalamove,我們致力帶給使用者最美好的物流服務體驗,透過我們的平台,以快速和方便的物流串連我們的社會! 想要了解電商平台以及數位物流領域的你,歡迎一起迎接挑戰,今天開始加入我們的行列!


    • 提供專業的客戶服務,為客戶創造難忘的體驗
    • 利用即時通訊系統、郵件以及電話處理客戶的各類需求與問題
    • 依照公司標準流程處理客戶與司機夥伴諮詢、問題與抱怨
    • 與公司各部門進行協調,確保能迅速及適度地處理客戶的問題
    • 辨認複雜具難度之個案且提交給予資深團隊夥伴或主管
    • 使用正向、積極、熱情與專業態度面對客戶
    • 負責後台系統資料輸入,將客戶服務互動的細節以及各項相關數據、內容準錯無誤的登錄於系統中
    • 將用戶反饋的資訊供給相關部門以達成服務流程優化


    • 歡迎應屆畢業生
    • 能夠於週末、國定假日、輪班
    • 具備客服導向之問題解決能力以及能夠積極主動的找出解決辦法
    • 具備良好的溝通能力
    • 我們希望你積極樂觀,踏實肯幹,對工作熱誠,主動有禮
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice:

敬啟者 – Lalamove十分重視您的隱私權,並致力於保護您的個人資料。