Operations Associate - Surabaya

Surabaya /
City Teams – Indonesia /
Do you find it nearly impossible to create an impact? Here at Lalamove, we provide you, an Operations geek, the opportunity to make an impact by formulating and delivering initiatives that will improve the lives of our driver-partners. You'll create and develop driver acquisition and onboarding processes (see how many breadwinners can bring joy and happiness to their families?), monitor drivers' SOP and quality, and grow and maintain a high driver community.

Your impact won't end there; you'll also boost Lalamove's market presence by significantly raising the number of branded vehicles, preserving delivery processes for corporations and non-corporations, and developing new initiatives. You are the one who will directly empower our driver-partners and ensure their long-term economic viability.

Think you are up for it? Apply now and join us as #OneLalamove!


Job Descriptions

    • Able to communicate regarding policies to driver-partners
    • Conduct training (education) to driver-partners
    • Coordinate with other departments to create the quality of driver-partners
    • Conduct data analysis of driver-partners performance
    • Familiar and experienced with suspension, termination, and activation of driver-partners accounts
    • Exceed individual and team targets & KPI's
    • Achieving total alignment with local teams when executing new initiatives


    • Minimum bachelor's degree with experience in education and/or training driver-partners
    • Able to operate and analyze data using excel and google sheet
    • Able to communicate, present and influence credibly and effectively at all levels of the organization
    • Positive, passionate, proactive, self-initiative and attentive to details
    • Experience and familiar with spreadsheets, Microsoft Excel, and PowerPoint
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice

Untuk semua kandidat- Lalamove menghormati privasi Anda dan berkomitmen untuk melindungi data pribadi Anda. Pemberitahuan ini akan memberi tahu Anda bagaimana kami akan menggunakan data pribadi Anda, menjelaskan hak privasi Anda dan perlindungan hukum yang Anda miliki saat Anda mendaftar untuk bergabung dengan kami. Mohon luangkan waktu untuk membaca dan memahami Pemberitahuan ini. Pemberitahuan Privasi Kandidat: https://www.lalamove.com/id/candidate-privacy-notice