Associate, Driver Management
Hanoi
City Teams – Vietnam /
Full-time /
On-site
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.
Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.
What you’ll do
- Manage, and improve the quality of drivers to deliver the best services to end users;
- Communicate directly with drivers on issues to understand & manage their expectations;
- Work with the internal teams (Customer Service, Finance & other stakeholders) to investigate reported issues related to drivers and deliver optimal solutions;
- Engage and collaborate with every function within the Driver Operations team and others, both lateral and vertical, to escalate information on driver's current issues and propose changes (if needed) in process & policy for drivers;
- Check, monitor, and execute action plans to minimize driver fraud and potential risks;
- Collaborate with other teams (MKT, Communication..) to increase driver engagement and loyalty to the brand;
- Special/ad-hoc projects will be assigned by the Line Manager/ Department Manager.
What we seek
- Start-up spirit & working under high pressure;
- An open-minded individual with excellent interpersonal skills who can interact and influence people with different profiles (age, nationality, experience, background);
- Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality;
- Strong integrity to make the best decisions for the company in every situation and stand firm without compromising.
What you’ll need
- Bachelor's degree or college experience preferred;
- 1-2 years previous experience in operations background/customer service is a plus/advantage;
- Good MS Office skills;
- Strong communication, problem-solving skills, and logical thinking;
What we can offer:
- Laptop and working equipment provided;
- Great leave options, including 15 annual leaves, 2 paid sick leaves (company benefit), and 1 birthday leave;
- PVI Healthcare & free comprehensive annual check-up for employees;
- Salary reviews once per year or on excellent performance;
- International team with a diverse background: Collaborate with some of the world's best talent;
- Opportunities for learning: Growth is a part of our culture. We take pride in providing our employees with the freedom to develop their skills and excel in their roles;
- Exciting and enjoyable team building activities: Happy Friday, Monthly Team Meal, Year-End Party, etc.
