Fraud Analyst - KL
Kuala Lumpur
Engineering – Risk & Anti-Fraud /
Full-time /
On-site
Lalamove is seeking individuals who are dedicated, hardworking, analytical and results-oriented. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. The position relies on an analytical mind, detailed investigation and excellent judgment.
The Risk team designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Lalamove Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.
Responsibilities:
- Communicate effectively via email and/or telephone with our customer base
- Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
- Consistently achieve/exceed weekly productivity and quality standards.
- Participate in ad hoc projects/assignments as necessary.
What we seek:
- Excellent written and spoken English skills and an ability to compose grammatically correct, concise and accurate written response.
- Exceptional interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.
- Team player capable of learning and sharing knowledge in a global team environment.
- Experienced customer conflict resolution skills with a keen focus on quality and customer experience.
- Self-disciplined, diligent, proactive and detail oriented.
- Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency.
- Analytical and problem solving skills, including the ability to recognise non-obvious patterns.
- Proficient with Microsoft Office or Google Suite
Preferred Qualifications:
- Previous work experience in a customer service / retail environment.
- Knowledge of or experience in a fraud/risk management environment preferred
- Experience in data analysis, research, KYC (Know Your Customer), translation or training is a distinct advantage.
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
Untuk semua kandidat- Lalamove menghormati privasi Anda dan berkomitmen untuk melindungi data pribadi Anda. Pemberitahuan ini akan memberi tahu Anda bagaimana kami akan menggunakan data pribadi Anda, menjelaskan hak privasi Anda dan perlindungan hukum yang Anda miliki saat Anda mendaftar untuk bergabung dengan kami. Mohon luangkan waktu untuk membaca dan memahami Pemberitahuan ini. Pemberitahuan Privasi Kandidat: https://www.lalamove.com/ms-my/candidate-privacy-notice
