Senior Driver Operations Associate, HCMC

Ho Chi Minh City /
City Teams – Vietnam /
The Opportunity:

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology.  We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it.

Onto our eighth year as a start-up, now operating in Hong Kong, China, Taiwan, Thailand, Singapore, Vietnam and the Philippines, our aspirations don’t stop there as our model has the ability to transform how goods moved in any city worldwide.

We are looking for a Senior Driver Operations Associate (Driver Management), based in Ho Chi Minh City, Vietnam, with high energy, quick thinking individuals who can understand driver beliefs and requirements to create long lasting partnerships with our fleet.

What you will be doing:

    • Responsibility to ensure driver performance and quality;
    • Analyze driver's data, collect the insight and adjust the current schemes to develop driver programs and incentive structures weekly/monthly to improve driver performance and driver productivity;
    • Direct solving problems with drivers at the office;
    • Handle projects related to tracking driver's performance;
    • Understand the team's main KPIs & propose appropriate plans to hit targets.

What you will need:

    • Preferably 3 years of experience in operations;
    • High level of Excel skills;
    • Positive, passionate, proactive, self-initiative and attentive to details;
    • Strong communication skills with proficiency in written and spoken Vietnamese;
    • Proficiency in English;
    • Familiarity of using existing social media platforms;
    • Strong analytical skills is a must.