Driver Operations Manager
Berlin
City Teams – Germany /
Full-time /
On-site
As the Driver Operations Manager, you will be in charge of growing and retaining our supply for our Germany operations. Quick wits, problem-solving and a team-first mentality will be critical to your success. This role is a unique opportunity to have a measurable impact on your market through the growth and optimization of the driver population on the Lalamove platform.
What you’ll do:
- Driver acquisition and onboarding: constantly maintain an over-supplying effort by keeping a healthy and efficient process for driver acquisition and onboarding.
- Community & Retention Management: Drive and lead communications, training, online community, engagement activities, and multiple business initiatives to build trust & loyalty with our driver-partners across Germany.
- Driver operations standards: identity, build and enforce Standard Operating Procedures and Policies to support the activity and solve or prevent issues.
- Performance: constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions
- Team management: Hire, onboard, and train a team of driver operations leads and associates to execute the local operations; constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions
- Process improvement and standards: Identity, build and enforce standard operating procedures to manage the supply teams effectively
What we seek:
- Leadership skills to deal with a large and diverse Lalamove community
- Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality
- Strong integrity to make the best decisions for the company in every situation and stand firm without compromising
- Data-driven to identify leverages and make the best decisions for the business in every situation
- Strong communication to articulate ideas clearly and succinctly and use a structured approach with proven ability to create a framework which facilitates effective communication
Requirements:
- Degree holder with at least 8 years of operational/leadership experience, preferably in a logistics/e-commerce fulfillment environment
- Team management experience with at least 3 direct reports, plus if have experience leading multiple functions/verticals
- Experience in managing complex, cross-functional projects, plus if have experience working closely with regional or headquarter teams
- Knowledge and understanding of mobile and web technologies
- Positive & open-minded, result-oriented with strong business acumen
- Good command of both written and spoken English
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-de/en-gr/candidate-privacy-notice
