Customer Service Associate (Chat - 3 months contract)

Manila /
City Teams – Philippines /
/ On-site
Job Description


- Processing of customer orders, rebooking of transaction, modification etc. for fulfillment rate purposes.
- Handle and resolve complaints both for drivers and clients in thoughtful and professional manner.
- Submit tickets for escalated concerns such as damaged/missing items. undelivered orders etc.
- Performs other duties that may be assigned by management from time to time.


- Has experience in handling VOICE and CHAT channels.
- Must have experience handling at least 2-3 chat windows at the same time.
- Must be amenable to working onsite in Makati, 5x a week.
- Must be willing to be assigned in a project-based role for 3 months
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