Job Description

Responsibilities:

- Processing of customer orders, rebooking of transaction, modification etc. for fulfillment rate purposes.

- Handle and resolve complaints both for drivers and clients in thoughtful and professional manner.

- Submit tickets for escalated concerns such as damaged/missing items. undelivered orders etc.

- Performs other duties that may be assigned by management from time to time.

Requirements:

- Has experience in handling VOICE and CHAT channels.

- Must have experience handling at least 2-3 chat windows at the same time.

- Must be amenable to working onsite in Makati, 5x a week.

- Must be willing to be assigned in a project-based role for 3 months

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.

This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice

To learn more about Lalamove Philippines, please visit our Workbean Culture Page: https://www.workbean.co/company/lalamove