Sales Manager
Dhaka
City Teams – Bangladesh /
Full-time /
On-site
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!
Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.
Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia and Latin America, and now have our sights on taking our best in class technology to the rest of the world. And we need your help to get us there!
We are seeking a dynamic Sales Manager to spearhead our efforts in driving acquisition, retention, and corporate awareness.
As the Sales Manager, you'll lead efforts to address critical areas such as diversifying our client base starting from small & medium enterprises to large ones, scaling engagement with all of these enterprises, and increasing monthly orders from active corporate clients. You'll lead the team to optimize conversion rates from leads to closed deals and from registrations to active corporate users while elevating retention rates to meet global standards. Additionally, you'll improve campaign conversion rates and corporate awareness through enhanced event participation and online presence. Collaborating closely with other teams, your leadership will drive comprehensive solutions, guiding the company toward sustained growth and success.
Think you are up for it? Apply now!
What You’ll Do:
- Acquisition:
- Retention:
- Data Analysis:
- Team Management & Communication with Stakeholders:
(i) Develop and implement strategies to diversify our client base by including small, medium and large sized enterprises and scale engagement with all of the aforementioned enterprises
(ii) Identify prospects, pitch new deals, create proposals, and negotiate agreements in order to bring new business onto the platform and increase active users/corporate clients.
(iii) Increase monthly orders from active users/corporate clients.
(iv) Improve conversion rates from leads to closed deals and from registered users to active corporate clients.
(v) Develop scalable end-to-end processes for enterprise partnerships, new customer acquisition channels, and other areas to drive growth.
(i) Drive improvements in customer retention rates, aiming to align with global benchmarks.
(ii) Enhance campaign conversion rates, from dispatch, opt-in to completed orders.
(iii) Elevate corporate awareness through increased participation in events and activities, along with improved online presence.
(iv) Manage the community of users, continually seek new solutions for their logistics challenges, build incentives to drive engagement and referrals, while ensuring our service professionalism.
(i) Conduct in-depth data analysis to analyze stored data, track all related metrics, understand trends, and provide meaningful insights.
(ii) Utilize data-driven insights to track the impact of initiatives against our goals and inform strategic decision-making across the organization.
(i) Lead, motivate, and empower internal sales teams across field, office, and other existing roles, guiding them to achieve 100% and beyond, driving unparalleled success.
(ii) Consistently communicate with Concerned Team from HQ and all local teams to ensure proper alignment, accurate exchange of information and seamless execution.
(iii) Coordinate closely with the Local Marketing and Operations teams to ensure seamless alignment & execution of strategies and efforts across departments.
What We Seek:
- Leadership skills to deal with a large and diverse user community. You have an enthusiastic attitude and are passionate about making our communities grow. You view every support interaction as a chance to impact our users in a positive way.
- Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality.
- Strong integrity to make the best decisions for the company in every situation and stand firm without compromising.
- Data and performance-driven to identify leverages and make the best decisions for the business in every situation.
What You’ll Need:
- Experience of minimum 7-9 years in enterprise and/or field sales, business/corporate sales as well as relationship development at a high-growth company/startup within the delivery logistics (3PL) or online marketplace (B2B/B2C) space is strongly preferred.
- Understanding of sales methodologies e.g., what drives sales behavior, how sales processes work, contract structure/negotiations, and customer incentives
- Understanding of sales forecasting and target planning.
- Demonstrated ability to lead business process design and improvement initiatives, automate operational tasks, and prioritize time for high business impact activities (long and short term.
- Demonstrated ability of managing a sales team (everything from direct field sales staff to in-house business development team)Strong network on which to rely on to expand the business.
- Demonstrated success launching and scaling partnership programs.
- Proficiency in CRM Systems (e.g., Freshsales), Mass Communication Tools (e.g., Sleekflow), Operation Analytical Software (Tableau) is a plus
