Manila - Driver Operations Associate

Manila /
City Teams – Philippines /


    • Train and verify drivers based on set Verified target #
    • Recommend driver training and process improvements to Supervisor
    • Review pipeline scheduling & complete training tracking sheets
    • Collect required documents from drivers and verify them before Verifying driver in Lalamove system 
    • Collect cash related to driver training, track and handover to Accounting
    • Work with Accounting to ensure accurate, documented, and timely remittance of all cash collected from driver applicants in bank account 
    • Responsible for approval and rejection of driver applicants according to set standards
    • Responsible for accurate stocks keeping of offline driver materials (e.g., jackets, boxes, stickers)
    • Enforce all Driver SOPs developed
    • Enforce all Driver Ops policies developed
    • Responsible for end-to-end execution of Special Projects or Campaigns
    • Fill in for Staff when there is shortage of personnel
    • Strictly observe all company policies as provided in relevant contracts, agreements, and memorandums, as well as any revisions and addendums to company policies
    • Performs other duties that may be assigned by management from time to time

What you'll need:

    • Customer Service / Telemarketing experience
    • Experience in coordinating with different stakeholders
    • High attention to detail
    • Knowledgeable in MS Office (Word, Excel and PowerPoint)
    • Leadership and training experience would be a plus
    • High level of grit and perseverance
    • Willingness to work in Makati 5x a week
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