Manila - Driver Operations Associate

City Teams – Philippines /
Full-time /
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs.

Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

What You'll Do:

    • Train and verify drivers based on set Verified target #
    • Recommend driver training and process improvements to Supervisor
    • Review pipeline scheduling & complete training tracking sheets
    • Collect required documents from drivers and verify them before Verifying driver in Lalamove system 
    • Collect cash related to driver training, track and handover to Accounting
    • Work with Accounting to ensure accurate, documented, and timely remittance of all cash collected from driver applicants in bank account 
    • Responsible for approval and rejection of driver applicants according to set standards
    • Responsible for accurate stocks keeping of offline driver materials (e.g., jackets, boxes, stickers)
    • Enforce all Driver SOPs developed
    • Enforce all Driver Ops policies developed
    • Responsible for end-to-end execution of Special Projects or Campaigns
    • Fill in for Staff when there is shortage of personnel
    • Strictly observe all company policies as provided in relevant contracts, agreements, and memorandums, as well as any revisions and addendums to company policies
    • Performs other duties that may be assigned by management from time to time

What You'll Need:

    • Customer Service / Telemarketing experience
    • Experience in coordinating with different stakeholders
    • High attention to detail
    • Knowledgeable in MS Office (Word, Excel and PowerPoint)
    • Leadership and training experience would be a plus
    • High level of grit and perseverance
    • Willingness to work in Parañaque Integrated Terminal Exchangei 5x a week
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